Question

【題目】Effective Communication With Parents

This book explains how school leaders can become successful communicators with teachers and parents。

The effective approaches to communicating with parents in the book are: Listen, Apologize, Solve, and Thank. 【1】 It can be a challenge to listen quietly when being attacked or when wrong information is being shared, but listening quietly without interruption is the most important.

【2】 Many people struggle with making apologies- especially when they feel they've done nothing wrong. But remember, we are not necessarily apologizing for our actions, but rather because of how the parent feels or what happened. For example, "I'm sorry this happened" or "I'm sorry you feel that way.”

Listening and apologizing are the two hardest steps to a successful meeting with a dissatisfied parent. 【3】However, they set the tone for the final two steps of offering a solution and thanking the parent for their time.

【4】More importantly, LAST helps to avoid the disadvantages of becoming defensive, and damaging your partnership with the parent.

Parent-teacher conferences can be difficult when there are agendas on either side that are not known. 【5】 They should try to focus on where the student is academically, and what the child and parents can do to help the situation.

A.These steps can feel unpleasant.

B.Choose your words carefully and thoughtfully.

C.After listening, I encourage teachers to apologize.

D.When communicating with a parent, it is important to listen quietly.

E.Give parents an opportunity to say what they want the teacher to know.

F.One thing teachers should know is to make sure the conference is student-centered.

G.When you follow these four steps, any parent-teacher conference can be successful.

Answer 1

【答案】

【1】D

【2】C

【3】A

【4】G

【5】F

【解析】

這是一篇說明文。文章介紹了學(xué)校如何和家長進行有效的交流。

【1】

空前提到“和家長進行有效的交流方法是：聽，道歉，解決和感謝”，照應(yīng)空前“LAST”的概念，第一個步驟是listen，所以D項“當(dāng)和父母交流時，安靜地聽很重要”強調(diào)聽的重要性，放在這里是合理的。故選D項。

【2】

空處是段首主題句。本段介紹的是“LAST”的第二個步驟：apologize。段落的主要內(nèi)容也是如何進行正確的道歉，所以C項“聽完后，我鼓勵老師道歉”切題。故選C項。

【3】

根據(jù)空前“傾聽和道歉是與不滿意的父母進行有成效的會面最困難的兩個步驟�！笨芍�，這兩個步驟不會讓人感覺舒服，A項切題，也啟示下文“它們?yōu)樽詈髢蓚�步驟定下了基調(diào)”，故選A項。

【4】

空后“更重要的是，LAST避免了使會議變成辯論，并避免破壞你和父母合作關(guān)系，”是說明“LAST”這種方式的好處，因此G項“當(dāng)你遵循這四步，任何父母——老師會議都會是成功的”切題，與下句都是說明“LAST”這種方式的好處。故選G項。

【5】

F項“教師需要強調(diào)的一件事是確保會議以學(xué)生為中心”與前句中的conference和后句中的focus on既有詞匯上的照應(yīng)也有意義上的照應(yīng)。故選F項。