“I find myself glancing at my watch to see how long I’ve been standing in line,” she said. “Everywhere I go, I notice if the dumpster(垃圾罐)gates are open or if there’s trash in the parking lot.” Ms. Clark is a “mystery shopper”, one of thousands of contract workers that companies hire to pretend as regular customers in order to judge customer service, cleanliness and whether a store is selling a product that meets company specifications (規(guī)格).

Mystery shoppers can be found or, rather, not found, everywhere from restaurants and automotive shops to convenience stores and department stores. They play a constant cat-and-mouse game with store and restaurant employees and managers. However it’s not all fun and games. Once in the field, a mystery shopper will typically visit several stores or restaurants per hour, taking mental notes while inside, then jotting down physical notes after they leave.

It’s important for mystery shoppers to be as exact as possible, because the client companies are looking for data they can use to improve their service. The questionnaire won’t say, “Does the trash can need to be emptied?” What an educated shopper will say is, “The trash can to the left of the front door was overflowing with 10 pieces of trash on the ground.” Companies don’t need opinion but facts.

Nowadays mystery shoppers are armed with a number of high-tech devices, such as a digital scale and a digital thermometer, as well as a handheld PC for recording the entire experience. It’s a challenging job but a rewarding one. Mystery shoppers can be full time or part time, but the full-time workers tend to stick to standard mystery shopping while part-timers often choose the less complex reward-based programs. In those , the shoppers stay disguised(裝扮的) only until the “shop” is finished, and then reveal (透漏) themselves to the store management and award prizes to employees who provided excellent service.

To be a mystery shopper, it’s important to be a good observer, but sometimes it’s important to have the right profile(外表), too. Companies often hire shoppers from particular backgrounds to better blend in with clients’ regular customers. If a secret shopper will be sent in, for example, to do a high-end automotive shop, the candidate must have a particular profile that meets a high-end, luxury car-type buyer profile. “It’s a challenge to perform your shop without being discovered,” Ms. Clark said, “because most of the people that we work for are very aware of the mystery shopping program.”

67. According to the text a “mystery shopper” would not have to        .

A. sign a contract with the employer     B. travel a lot around the city

C. provide exact facts to the company   D. fill in questionnaires  

68. We learn from the text that Ms. Clark        .

A. visits some shops regularly and sometimes does something special

B. pretends to be a shopper and evaluates the services

C. is a government official looking into the services

D. is a manager of a company offering good services

69. People are willing to become a mystery shopper mainly because they can        .

A. get the best service and get paid at the same time

B. play a cat-and-mouse game with shop employees and managers

C. do the job either full time or part time and get paid well

D. observe clearly what happens in the shops

70. What does the underlined word “those” in the 4th paragraph refer to?

A. The shops where the mystery shoppers go.     

B. The less complex reward-based programs.

C. Part-time jobs.           

D. Excellent services.

練習(xí)冊(cè)系列答案
相關(guān)習(xí)題

科目：高中英語 來源：2012屆福建省云霄一中高三第三次月考英語試卷 題型：閱讀理解

Begin doing the work you love as soon as possible, even if you don’t get paid for it, or if you can only work at it part-time. Albert Einstein was unable to get a job as a physics professor. He could have said to himself, “Well, I just don’t have the work relative to physics. I should give up on it and settle for something else.” Instead, he wrote the two most famous papers when he was employed as a patent  clerk. After their publication, there was not a major university in the world that would not have been glad to have him on their staff.
If you want to work as an artist and you are making a living as a waiter, don’t think of yourself as a waiter who hopes one day to become an artist. That puts the work you love somewhere off in the distant future. Rather, think of yourself as an artist, supporting yourself by waiter tables—and paint, or draw as much as you can. It is possible to earn a living wage as a waiter working 24 hours a week. That leaves plenty of time to devote to training or developing your craft（手藝）in the off hours.
While seeking the work you love, it helps to expand your awareness  into the universe of all possibilities. You don’t want to be limited to the ideas of what you should do or what you have done before. Having opened to all possibilities, you can make a final decision and select the work you love as your own.
Doing the work you love requires that you be equally comfortable with the imaginative and the practical. It requires the ability to dream big dreams and the ability to face and master all the little details that make dreams come true.
【小題1】According to the passage, perhaps Einstein once said to himself, “_______.”

A．Well, I just don’t have the work relative to physics. I should give up on it and settle for
something else
B．The job is just what I want, I should work very hard at it
C．I have to support myself by working as a patent clerk now, but I won’t give physics up
D．I must wait until I find my favorite job
【小題2】If a person works 24 hours a week, he can________.
A．have enough spare time for his hobbies
B．have no time left to make his dream come true
C．do nothing else
D．make a good living
【小題3】Which of the following is not implied in the last paragraph?
A．Sometimes the imaginative is different from the practical.
B．We have to take care of a lot of details before we make our dreams come true.
C．We shall do practical things rather than dream.
D．We shall dream big dreams and practice as well.
【小題4】According to the passage, the author encourages us to ________.
A．start work quickly B．select job carefully and patiently
C．dream oftenD．make up our minds quickly

查看答案和解析>>

科目：高中英語 來源：2012-2013學(xué)年河南省靈寶市高三上學(xué)期第一次質(zhì)量檢測(cè)英語試卷（解析版） 題型：短文改錯(cuò)

假如英語課上老師要求同桌之間交換修改作文，請(qǐng)你修改你同桌寫的以下作文。文中共有10處語言錯(cuò)誤，每句中最多有兩處。每處錯(cuò)誤僅涉及一個(gè)單詞的增加、刪除或修改。

增加：在缺詞處加一個(gè)漏字符號(hào)（^），并在其下面寫出該加的詞。

刪除：把多余的詞用斜線（\）劃掉。

修改：在錯(cuò)的詞下面劃一橫線，并在該詞下面寫出改正后的詞。

注意：

1．每處錯(cuò)誤及其修改均僅限一詞；

2．只允許修改10處，多者（從第11處起）不計(jì)分。

Dear Mr. Li,

I’m very sorry to have missed the first two lesson this morning. I got up early as usually in the morning, but when I was ready to leave I find my bicycle’s front tyre（輪胎）flat. I wanted to take bus or taxi to school, and I didn’t have any money with me. I had to look for a place along the street to get my bicycle repairing. Unluckily, there were not any bicycle repair shops were open in the early morning. So I had to walk to school, carrying my bicycle all the way. That’s how I was late for school.

Please don’t worry with my lessons, Mr. Li. I will make up for it and turn to teachers for help if necessary.

Yours,

Wang Hu

 

查看答案和解析>>

科目：高中英語 來源：2012-2013學(xué)年四川省高三上學(xué)期10月月考英語試卷（解析版） 題型：信息匹配

下面文章中有5處（第61–65題）需要添加小標(biāo)題。請(qǐng)從以下選項(xiàng)（A、B、C、D、E和F）中選出符合各段意思的小標(biāo)題，并在答題紙上將相應(yīng)選項(xiàng)的標(biāo)號(hào)涂黑。選項(xiàng)中有一項(xiàng)是多余選項(xiàng)。

（注意：請(qǐng)務(wù)必將答案填到答題卷相應(yīng)位置�。�

A. Slow Down Your Life

B. Escape Now and Then

C. Separate Your Actions

D. Allow Yourself to Be Weak

E. Relieve Pressure by Firmly Saying “No”

F. Stop Expecting Everything to Be Perfect

How to Simplify Your Life

Less is more. This is why we say: reduce things by half instead of doubling them, get rid of junk instead of piling it up, relax instead of stressing, slow down instead of speeding up. Apply these principles in your everyday life in a conscious way. You will then find yourself well along on your journey to simplification.

61.__________

When you concentrate on one task, you find you have energy that you didn't even know you had. Just imagine: you are at a fair and you have to carry two heavy pigs over 100 yards. If you keep grabbing one and then the other, it will take forever, because one of them will keep slipping out from under your arm and running off. But if you tie one pig in a place, pick up the other, gather all your strength and make a dash for the finish line, pause for a moment, run back and get the other one, and with great determination, carry the second pig to the finish line, then you can be sure of success.

62._________

The pressure at work is on the increase in all occupations. In the modern nuclear family, the expectations that formerly would have been shared among all the relatives are now concentrated on the individual partner.

If you have the feeling that 24 hours per day are not enough for all the things you need to do, then it's not because the day has too few hours, but because you have too many activities. A simple fact that overloaded people often tend to be forgot. The solution is equally simple: refuse to accept so many work assignments in your private life or your working life.

63.________

“I can handle stress” is regarded as a positive statement in the world of work. People who can handle stress are given more and more to cope with -- until one day they break.

Pay careful attention to the signs that tell you that you are under more stress than you can cope with. These signals can come from various areas of life. You become ill, or your work efficiency decreases.

If you have any of these symptoms, change your life goals and decrease your tolerance of stress. Say quite openly, “I can't manage that.”

64.__________

“If only I were slimmer, more beautiful, richer, cleverer, then I would be happier.” This is a dream that makes a lot of people ill, depressed, and unhappy. Life has its flaws, defects, corners, and edges. Only those who accept this reality can lead a really full life.

Of course there are activities in which errors are dangerous: driving a car; crossing the road. But life doesn’t consist entirely of these things. In/Among them there is a lot of room for small and large mistakes.

65._________

Successful people all have their own places where they can withdraw in order to work. Find out which places improve your creativity. For me it’s the train. When I know that I’m going to be traveling for four hours without phone calls and people knocking on my door, I find my mind is free and I can read or write complex articles. There can be problems working on the train, of course: if the person sitting opposite you keeps talking away, or if train trips make you tired (some people fall asleep after a few miles).

 

查看答案和解析>>

科目：高中英語 來源：2014屆廣東省高一下學(xué)期期末考試英語試卷（解析版） 題型：信息匹配

請(qǐng)閱讀下列應(yīng)用文及相關(guān)信息，按照要求匹配信息，并把答案填涂在答題卡的相應(yīng)位置上。填涂選項(xiàng)中有一項(xiàng)為多余項(xiàng)。

下面文章中有5處（第71~75題）需要添加小標(biāo)題，請(qǐng)從以下選項(xiàng)中選出符合各段意思的小標(biāo)題，并在答題卡上將該項(xiàng)涂黑,選項(xiàng)中一項(xiàng)為多余選項(xiàng)．

A． Slow Down Your Life

B． Escape Now and Then

C． Separate Your Actions

D． Allow Yourself to Be Weak

E． Relieve Pressure by Firmly Saying “ No”

F． Stop Expecting Everything to Be Perfect

How to Simplify Your Life

Less is more．This is why we say: reduce things by half instead of doubling them, get rid of junk instead of piling it up, relax instead of stressing, slow down instead of speeding up．Apply these principles in your everyday life in a conscious way．You will then find yourself well along on your journey to simplification．

1．___ _______．

When you concentrate on one task, you find you have energy that you didn't even know you had．Just imagine: you are at a fair and you have to carry two heavy pigs over 100 yards．If you keep grabbing one and then the other, it will take forever, because one of them will keep slipping out from under your arm and running off．But if you tie one pig in a place, pick up the other, gather all your strength and make a dash for the finish line, pause for a moment, run back and get the other one, and with great determination, carry the second pig to the finish line, then you can be sure of success．

2．__________．

The pressure at work is on the increase in all occupations．In the modern nuclear family, the expectations that formerly would have been shared among all the relatives are now concentrated on the individual partner．

If you have the feeling that 24 hours per day are not enough for all the things you need to do, then it’s not because the day has too few hours, but because you have too many activities．A simple fact that overloaded people often tend to forget．The solution is equally simple: refuse to accept so many work assignments in your private life or your working life．

3． ______．

“I can handle stress” is regarded as a positive statement in the world of work．People who can handle stress are given more and more to cope with — until one day they break．

Pay careful attention to the signs that tell you that you are under more stress than you can cope with．These signals came from various areas of life．You become ill, or your work efficiency decreases．

If you have any of these symptoms, change your life goals and decrease your tolerance of stress．Say quite openly, "I can't manage that．"

4． _____．

"If only I were slimmer, more beautiful, richer, cleverer, then I would be happier．" This is a dream that makes a lot of people ill, depressed, and unhappy．Life has its flaws, defects, comets, and edges．Only those who accept this reality can lead a really full life．

Of course there are activities in which errors are dangerous; driving a car, crossing the road．But life doesn't consist entirely of these things．In among them there is a lot of room for small and large mistakes．

5．___________．

Successful people all have their own places where they can withdraw in order to work．Find out which places improve your creativity．For me it's the train．When I know that I'm going to be traveling for four hours without phone calls and people knocking on my door, I find my mind is free and I can read or write complex articles．There can be problems working on the train, of course: if the person sitting opposite you keeps talking away, or if train trips make you tired (some people fall asleep after a few miles)．

 

查看答案和解析>>

科目：高中英語 來源：2011-2012學(xué)年福建省高三第三次月考英語試題 題型：閱讀理解

Begin doing the work you love as soon as possible, even if you don’t get paid for it, or if you can only work at it part-time. Albert Einstein was unable to get a job as a physics professor. He could have said to himself, “Well, I just don’t have the work relative to physics. I should give up on it and settle for something else.” Instead, he wrote the two most famous papers when he was employed as a patent  clerk. After their publication, there was not a major university in the world that would not have been glad to have him on their staff.

If you want to work as an artist and you are making a living as a waiter, don’t think of yourself as a waiter who hopes one day to become an artist. That puts the work you love somewhere off in the distant future. Rather, think of yourself as an artist, supporting yourself by waiter tables—and paint, or draw as much as you can. It is possible to earn a living wage as a waiter working 24 hours a week. That leaves plenty of time to devote to training or developing your craft（手藝）in the off hours.

While seeking the work you love, it helps to expand your awareness  into the universe of all possibilities. You don’t want to be limited to the ideas of what you should do or what you have done before. Having opened to all possibilities, you can make a final decision and select the work you love as your own.

Doing the work you love requires that you be equally comfortable with the imaginative and the practical. It requires the ability to dream big dreams and the ability to face and master all the little details that make dreams come true.

1.According to the passage, perhaps Einstein once said to himself, “_______.”

A．Well, I just don’t have the work relative to physics. I should give up on it and settle for

something else

B．The job is just what I want, I should work very hard at it

C．I have to support myself by working as a patent clerk now, but I won’t give physics up

D．I must wait until I find my favorite job

2.If a person works 24 hours a week, he can________.

    A．have enough spare time for his hobbies

    B．have no time left to make his dream come true

    C．do nothing else

    D．make a good living

3.Which of the following is not implied in the last paragraph?

    A．Sometimes the imaginative is different from the practical.

    B．We have to take care of a lot of details before we make our dreams come true.

    C．We shall do practical things rather than dream.

    D．We shall dream big dreams and practice as well.

4.According to the passage, the author encourages us to ________.

    A．start work quickly                                 B．select job carefully and patiently

    C．dream often                                        D．make up our minds quickly

 

查看答案和解析>>

同步練習(xí)冊(cè)答案