第二節(jié)（共5小題；每小題2分，滿分10分）

　　根據(jù)短文內(nèi)容，從短文后的選項中選出能填入空白處的最佳選項。選項中有兩項為多余選項。

　　BEUING(Associated Press)- China has a growing middle class,a tradition of expecting education and 21 million new babies every year. 71

　　While China may be the world's biggest toy maker,many of the best are exported. 72 It is said that the demand for educational toys is low.

　　A US company,BabyCare,is trying to change that with a new way to sell toys in China. 73 People who join the company's "mother club" can get lectures and newsletters on baby and child devlopment at no extra cost,if they agree to spend 18 dollars a moth on the company's educational toys and child carebooks.

　　"We want to build a seven year relationship with those people," said Matthew J.Estes,BabyCare's president." 74 " BabyCare works on a one - to - one advise parents,explain toys that are designed for children at each stage(階段) of development to age six.

　　BabyCare opened its first store in China last June in a shopping center in central Beijing and another near Beijing Zoo. 75

　　It is a new model for China and develops a market in young children's education and health that no other companies are in.

A．It starts during pregnancy(孕期),when the anxiety and needs are highest.

B．The highest quality toys can be seen in the department stores all over China.

C．Selling educational toys should be easy.

D．It plans to have 80 stores in China within six years.

　　E.Department stores here do not have enough high quality toys.

　　F.It will have more stores in the United States and some other countries.

　　G.BabyCare works basically together with doctors in Beijing hospitals.

 

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺騙的) new motto for so-called “service” organizations --- Staff Before Service.

　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.

　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (從貯藏啤酒到通便劑). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.

　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.

　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.

 

1.The writer feels that nowadays customers __________.

A. deserve the lowest status in society

B. are unworthy of proper consideration

C. have received high quality service

D. have become victims of modern organizations

2.The writer argues that the quality of service is changing because __________.

A. customers’ demands have greatly changed

B. the staff receive more consideration than customers

C. customers’ needs have become more complex

D. staff members are less considerate than their employers

3.According to the writer, long queues at counters are caused by __________.

A. not having enough male staff on duty

B. difficulties in hiring more efficient staff

C. lack of cooperation between staff members

D. not providing enough staff on purpose to reduce budget

4.The writer suggests that a customer __________.

A. be patient when queuing before checkout counters

B. put up with the rude manners of the staff

C. try to control his temper when ill-treated

D. go to other places where good service is available

 

Creativity(創(chuàng)造力) is the key to a brighter future, say education and business experts. Here is how schools and parents can encourage this important skill in children.

　 Creativity is not something one is just born with, nor is it necessarily an indicator(標志) of high intelligence(智力). Just because a person is highly intelligent does not mean that he uses it creatively. Creativity is the matter of using his resources to produce new ideas that are good for something.

　 It is important to let children choose. From an early age, children should be allowed to make decisions and understand their results. Even if it's choosing food for lunch, making decision helps thinking skills. As children grow older, parents should let their children decide how to use their time or spend their money, but not help them too much if they make the wrong decision. The child may have a hard time, but that is all right. This is because the most important characteristic of creative people is a very strong desire to find a way out of trouble.

1.Creativity is something ______.

A. that people are born with

B. that depends on intelligence

C. that is a way of using what one has learnt to work out new problems

D. that is not important

2. What should the parents do when their children decide how to spend their money?

A. Try to help them as much as possible.

B. Take no notice of whatever they do.

C. Help them if their decision is wrong, but not too much.

D. Leave them as they are.

3.What is the proper title of the passage?

  A. The Problems in Education     B. Let Children Choose

  C. Children Need Creativity       D. A Brighter Future

 

　　It is difficult for parents of nearly every family to teach their children to be responsible （有責任的）for housework, but with one of the following suggestions, you really can get your children to help at home.

　　If you give your children the impression that they can never do anything quite right, then they will regard themselves as unfit or unable persons. Unless children believe they can succeed, they will never become totally independent.

　　My daughter Carla’s fifth - grade teacher made every child in her class feel special. When students received less than a prefect test score, she would point out what they had mastered and declared firmly they could learn what they had missed.

　　You can use the same technique when you evaluate （評價）your child’s work at home. Don’t always scold and give lots of praise instead. Talk about what he has done right, not about what he hasn’t done. If your child completes a difficult task, promise him a Sunday trip or a ball game with Dad.

　　Learning is a process（過程）of trying and failing and trying and succeeding. If you teach your children not to fear a mistake of failure, they will learn faster and achieve success at last.

　　The whole passage deals with ________.

　　A. social education　　　　　　　　B. school education

　　C. family education　　　　　　　　D. pre - school education

　　The author thinks that________.

　　A. there is no way to get children to help at home

　　B. the more encouragement and praise you give, the more responsible and helpful children will become

　　C. it is very difficult to make children responsible for housework

　　D. children can be forced to help with housework

　The article gives us a good suggestion about how to evaluate（評價）your child’s work at home. That is to ________.

　　A. praise his success　　　　　　　 B. promise him a trip

　　C. give him a punishment　　　　　 D. promise him a ball game

　　The author advises readers to________.

　　A. learn from himself, for he has a good way of teaching

　　B. take pride in Carla’s fifth - grade teacher

　　C. do as what Carla’s teacher did in educating children

　　D. follow Carla’s example because she never fails in the test