Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest___36___ out of our Polynesian Village resort（度假勝地）at Walt Disney was asked how she ___37___ her visit. She told the front-desk clerk she had had a (n) ___38___ vacation, but was heartbroken about ___39___ several rolls of Kodak color film she had not yet ___40___. At that moment she was particularly ___41___ over the loss of the pictures she had shot at our Polynesian Luau, 42___ this was a memory she especially treasured.
Now, please understand that we have no written service rules___43___ lost photos in the park. 44___, the clerk at the front desk___45___ Disney’s idea of caring for our ___46___. She asked the woman to leave her a couple rolls of ___47___ film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a ___48___at her home. In it were photos of all the actors of our show, 49___ signed by each performer. There were also ___50___ of the public procession（游行隊伍）and fireworks in the park, taken by the front-desk clerk in her own ___51___ after work. I happened to know this ___52___ because this guest wrote us a letter. She said that ___53___ in her life had she received such good service from any business.
Excellent ___54___ does not come from policy (政策性的)handbooks. It comes from people who ___55___ —and from a culture that encourages and models that attitude.
36. A. working       B. checking    C. trying D. staying
37. A. expected      B. realized      C. paid    D. enjoyed
38. A. disappointing      B. wonderful  C. uncomfortable   D. important
39. A. taking   B. dropping    C. losing D. breaking
40. A. developed    B. taken  C. washed       D. loaded
41. A. silly     B. nervous      C. calm   D. sad
42. A. when    B. where C. as       D. which
43. A. covering      B. finding       C. making      D. keeping
44. A. Excitedly     B. Fortunately C. Therefore   D. Quietly
45. A. understood   B. reminded    C. trusted       D. discovered
46. A. workers       B. guests C. managers    D. clerks
47. A. printed B. shot    C. unused       D. recorded
48. A. film     B. card    C. camera       D. packet
49. A. frequently    B. personally  C. alone  D. actually
50. A. rules     B. pictures      C. handbooks  D. performances
51. A. case      B. work   C. time    D. position
52. A. story    B. place   C. photo  D. show
53. A. only     B. almost C. never  D. nearly
54. A. advice  B. experience  C. quality       D. service
55. A. care      B. serve   C. like     D. know

36---55    BDBCA   DCABA   BADBB   CACDA            

36. B。work out 意為“算出”，try out意為“測試”，stay out意為“不在家”，均不符文意，check out表示在旅館結(jié)賬退房。
37. D。enjoy意為“享受”，向這位即將離去的客人詢問她是怎樣享受她的假期的。
38. B。but表示轉(zhuǎn)折，她在這里度過了非常愉快的假期，只是因丟了膠卷而感到有些難過。
39. C。由下文中的the loss of the pictures可知答案。
40. A。develop意為“沖洗（膠卷）”，膠卷還未沖洗就丟了。
41. D。由上文中的heartbroken可知這里是說她那時非常傷心。
42. C。由as引導的原因狀語從句，表示原因，她傷心是因為她非常珍視這份記憶。
43. A。cover意為“包含”，迪斯尼的服務(wù)中沒有包含處理在公園丟失照片的條例。
44. B。雖然沒有處理丟失照片的服務(wù)條例，但迪斯尼的工作人員卻通過別的方式解決了問題，fortunately意為“幸運地”，表示轉(zhuǎn)折。
45. A。正是工作人員對迪斯尼服務(wù)宗旨的了解，讓她繼續(xù)為客人服務(wù)，想辦法解決問題。
46. B。顯而易見，迪斯尼服務(wù)的對象是度假的客人，故選B。
47. A。由下文可知工作人員是要客人留下沒有用過的膠卷。
48. D。由下文可知是工作人員將照片以郵寄的方式寄給了她，packet意為“包裹”。
49. B。personally意為“個人地”，由每個表演者自己簽上名字。
50. B。由下文中的take可知這里是pictures，take pictures意為“照相”。
51. C。由after work可知她是利用下班后自己的時間來照這些相片的。
52. A。此處story意為“（真實的）故事”，客人寫信給我們，我也就知道了這個故事。
53. C。由后句中出現(xiàn)的部分倒裝可知此處填否定副詞，從而排除A、B、D三項。
54. D。由上文可知這里是指服務(wù)，優(yōu)秀的服務(wù)并不僅來自于服務(wù)條例。
55. A。care意為“關(guān)心”，不僅要了解服務(wù)條例，更重要的是具有服務(wù)意識，為客人著想，這才是真正服務(wù)于客人。
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科目：高中英語 來源：不詳 題型：完形填空


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22．A. avoid       B. refuse      C. praise        D. love
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科目：高中英語 來源：不詳 題型：完形填空


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科目：高中英語 來源：不詳 題型：閱讀理解


Martha had been working for Miller Laboratories for two years,but she was not happy there.Nothing significant had happened in the way of promotions or salary increases.Martha felt that her supervisor,a younger and less experienced person than she,did not like her.In fact,the supervisor often said unpleasant things to her.
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“Well,not exactly,but..."
Maria continued ,“Will you be able to get a recommendation from Ms Kenny if you need one?"
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C.the last reminder
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A.Martha has handled the matter properly.
B.Martha shouldn't have set the bridge on fire.
C.Martha should have found a new job before leaving.
D.Martha shouldn't have lost her temper with her supervisor. 

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科目：高中英語 來源：不詳 題型：閱讀理解

While I was in 9 th grade, I built a circuit (電路裝置) for the traffic system of our city. After getting the first prize. I got this valuable advice from my father; “Do whatever interests you, and don’t let the work challenge you, make sure you are challenging that work.”
I have always preferred the projects which are challenging and related to real life problems. I clearly remember building a shipping program several years ago. I divided the whole project into several small sections. When I understood it clearly, used my brainstorming skill on it, and gave some basic ideas. Then I asked my professor for help before jumping into coding (編碼). At first, I did not know how to ask questions correctly and always asked the question “How do I do it?” As I  kept working and discussed with my professor, I became more comfortable and those “how ”questions soon turned into “what if I do this and that” types of questions.
It took me four days to write the code. The desire to solve the problem kept me sleepless all nights brainstorming in even greater details. Every time I saw my program running smoothly, I exploded with joy. I still remember the last day of my work. I was getting some problem and didn’t know what to do. At that moment, a man came in to clean. He has headphones, and he was dancing while cleaning the room. Seeing this, I burst out laughing. That moment calmed me. I regained energy and interest and started to work again, and soon I fixed the problem.
My success in the project proved that breaking up a large problem into small parts could help find a possible solution. Discussing the problem with others was also very beneficial. Now I have gained the confidence to attempt any kind of project.
59．According to the passage, the writer was interested in          .
A．developing traffic systems
B．doing challenging projects
C．winning great prizes
D．writing different codes
60．The writer asked the question “how do I do it” at first because         .
A．he had no clear idea about his program
B．he was too shy to express himself
C．he wanted to he understood easily
D．he preferred this kind of question
61．We learn from the passage that the writer’s shipping program         .
A．would benefit people a lot
B．was done together with others
C．was difficult and needed patience
D．cost much money and energy
62．What would be the best title of the passage?
A．Do It Yourself
B．No Pains, No Gains
C．Learning with interest
D．Practice Makes Perfect

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