19.Odland remembers like it was yesterday working in an expensive French restaurant in Denver.The ice cream he was serving fell onto the white dress of a rich and important woman.
Thirty years have passed,but Odland can't get the memory out of his mind,nor the woman's kind reaction.She was shocked,regained calmness and,in a kind voice,told the young Odland."It's OK.It wasn't your fault."When she left the restaurant,she also left the future Fortune 500CEO with a life lesson:You can tell a lot about a person by the way he or she treats the waiter.
Odland isn't the only CEO to have made this discovery.Rather,it seems to be one of those few laws of the land that every CEO learns on the way up.It's hard to get a dozen CEOs to agree about anything,but most agree with the Waiter Rule.They say how others treat the CEO says nothing.But how others treat the waiter is like a window into the soul.
Watch out for anyone who pulls out the power card to say something like,"I could buy this place and fire you,"or"I know the owner and I could have you fired."Those who say such things have shown more about their character than about their wealth and power.
The CEO who came up with it,or at least first wrote it down,is Raytheon CEO Bill Swanson.He wrote a best-selling book called Swanson's Unwritten Rules of Management.
"A person who is nice to you but rude to the waiter,or to others,is not a nice person,"Swanson says."I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables."

32.What happened after Odland dropped the ice cream onto the woman's dress?D
A.He was fired.
B.He was blamed.
C.The woman left the restaurant at once.
D.The woman comforted him.
33.Odland learned one of his life lessons fromD.
A.a(chǎn)n interesting best-selling book
B.the advice given by the CEOs
C.a(chǎn)n article in Fortune
D.his experience as a waiter
34.According to the text,most CEOs have the same opinion aboutB.
A.Fortune 500companies
B.the Waiter Rule
C.Swanson's book
D.the Management Rules
35.From the text we can learn thatA.
A.one should respect others no matter who they are
B.CEOs often show their power before others
C.one should be nicer to important people
D.CEOs often have meals in expensive restaurants.

分析 本文講述的作者在一酒店打工時把冰激凌弄到一位貴婦身上,卻沒受到責備,反而得到了安慰,那位貴婦的話成了許多CEO管理員工的準則,核心就是人與人之間應相互尊重.通過這件事懂得了善待別人的道理,也懂得了如何看待周圍的人.

解答 32.答案是D.細節(jié)理解題,根據(jù)第二段第三行"It is OK.It wasn't your fault."說明那個女性安慰了他,故C正確.
33.答案是D.推理判斷題.根據(jù)文章第二段可知 Odland是通過自己作為服務員所親身經(jīng)歷的這個事情得出的這個結論:通過對待服務員的方法可以判斷一個人的品行.故A正確.
34.答案是B. 細節(jié)理解題.根據(jù)第四段2,3行It's hard to get a dozen CEO's to agree about anything,but most agree with the Waiter Rule.說明大部分的CEO都同意the Waiter Rules.故B正確.
35.A 推理判斷題.文章中講述了一位全球500強企業(yè)的CEO在做服務員的時候遇見的一件事情,告訴我們要判斷一個人的品行,可以通過他對待別人的方式來判斷.故A正確.

點評 本文有很強的思想性,在閱讀的時候要注意每一段的中心思想,了解作者的觀點及傾向.注意推理與演繹,更要關注細節(jié).閱讀理解題測試考生在閱讀基礎上的邏輯推理能力,要求考生根據(jù)文章所述事件的邏輯關系,對未說明的趨勢或結局作出合理的推斷;或根據(jù)作者所闡述的觀點理論,對文章未涉及的現(xiàn)象、事例給以解釋.考生首先要仔細閱讀短文,完整了解信息,準確把握作者觀點.

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