Not too long ago, a story that happened at Walt Disney touched me greatly. A guest  46 out of our Polynesian Village resort(度假勝地) at Walt Disney was asked how she  47 her visit. She told the front-desk clerk she had had a(n)  48 vacation, but was heartbroken about  49 several rolls of Kodak color film(膠卷) she had not yet  50 . At that moment she was particularly  51 over the loss of the pictures she had shot at our Polynesian Luau,  52 this was a memory she especially treasured.
Now, please understand that we have no written service rules  53 lost photos in the park.  54 , the clerk at the front desk  55 Disney’s idea of caring for our  56 . She asked the woman to leave her a couple rolls of  57 film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a  58 at her home. In it were photos of all the actors of our show,  59 signed by each performer. There were also  60 of the public procession(游行隊(duì)伍) and fireworks in the park, taken by the front-desk clerk in her own
  61 after work. I happened to know this  62 because this guest wrote us a letter. She said that  63 in her life had she received such good service from any business.
Excellent  64 does not come from policy(政策性的) handbooks. It comes from people who  65 —and from a culture that encourages and shapes that attitude.
小題1:
A.workingB.checkingC.tryingD.staying
小題2:
A.expected B.realizedC.paid D.enjoyed
小題3:
A.disappointingB.wonderfulC.uncomfortableD.important
小題4:
A.takingB.dropping C.losingD.breaking
小題5:
A.developedB.takenC.washedD.loaded
小題6:
A.sillyB.nervousC.calm D.sad
小題7:
A.when B.whereC.a(chǎn)sD.which
小題8:
A.covering B.findingC.makingD.keeping
小題9:
A.ExcitedlyB.FortunatelyC.ThereforeD.Quietly
小題10:
A.understoodB.reminded C.createdD.discovered
小題11:
A.workersB.guestsC.managers D.clerks
小題12:
A.printed B.shot C.unusedD.recorded
小題13:
A.filmB.card C.cameraD.packet
小題14:
A.frequentlyB.personallyC.a(chǎn)loneD.a(chǎn)ctually
小題15:
A.rulesB.pictures C.handbooksD.performances
小題16:
A.caseB.work C.time D.position
小題17:
A.storyB.placeC.photoD.show
小題18:
A.onlyB.a(chǎn)lmostC.neverD.nearly
小題19:
A.a(chǎn)dviceB.experienceC.qualityD.service
小題20:
A.careB.explainC.like D.know

小題1:B
小題2:D
小題3:B
小題4:C
小題5:A
小題6:D
小題7:C
小題8:A
小題9:B
小題10:A
小題11:B
小題12:C
小題13:D
小題14:B
小題15:B
小題16:C
小題17:A
小題18:C
小題19:D
小題20:A

試題分析:本文敘述了發(fā)生在迪斯尼樂(lè)園的一幕使作者極受感動(dòng):一名游客丟失了幾個(gè)已拍攝好但未沖印的膠卷,但一名服務(wù)員想方設(shè)法為其作了彌補(bǔ)。揭示了這樣一個(gè)主題:如何真正把顧客當(dāng)成上帝?
小題1:考查動(dòng)詞短語(yǔ)及上下文的呼應(yīng)。work out算出(總數(shù)),算出總數(shù),有預(yù)期的結(jié)果;check out付帳離開(kāi)旅館; try out試驗(yàn), 考驗(yàn), 提煉;stay out不在家, 外出, 呆在戶外, 堅(jiān)持到……結(jié)束。一個(gè)游客付帳離開(kāi)旅館時(shí)被詢問(wèn)情況。故選B。
小題2:考查動(dòng)詞短語(yǔ)及上下文的呼應(yīng)。expect one's visit期待/盼望參觀; realize one's visit認(rèn)識(shí)到參觀;pay one's visit訪問(wèn),參觀;enjoy one's visit享受參觀的樂(lè)趣,滿意。被問(wèn)到她對(duì)參觀滿意(enjoy)與否。故選D。
小題3:考查形容詞及上下文的呼應(yīng)。Disappointing失望的; wonderful好的,愉快的; uncomfortable不舒適的; important重要的。她告訴說(shuō)她度過(guò)了一個(gè)愉快的(wonderful)假期,故選B。
小題4:考查動(dòng)詞及上下文的呼應(yīng)。take拿走, 取通常表示有意行為;drop落下,下降,通常表示有意行為;lose遺失, 浪費(fèi),表示無(wú)意行為;break破裂,打破, 違犯,通常表示有意行為。但是客人傷心她丟失了(losing)好幾卷科達(dá)彩色膠卷。故選C。
小題5:考查動(dòng)詞及上下文的呼應(yīng)。develop顯影;沖洗,通常指膠片等的沖洗;take拿,取,拍攝;wash洗滌, 沖洗,通常指衣物等物件的清洗;load裝載, 裝填?腿搜b(load)在相機(jī)拍攝(take)好了卻尚未沖洗(develop)的膠卷給丟失了。故選A。
小題6:考查形容詞及上下文的呼應(yīng)。silly愚蠢的, 無(wú)聊的;nervous緊張的, 不安的;calm鎮(zhèn)靜的, 沉著的;sad憂愁的, 悲哀的。客人對(duì)在該度假勝地拍攝的照片的失去肯定感到自己很傷心,故選D。
小題7:考查連詞及上下文的呼應(yīng)。when當(dāng)……時(shí)候; where哪里; as因?yàn)椋?nbsp;       which哪一個(gè)。她在這個(gè)游覽勝地拍了許多照片,因?yàn)?as)這個(gè)客人把這次游覽她特別珍惜的記憶。故選C。
小題8:考查動(dòng)詞及上下文的呼應(yīng)。cover包括, 包含, 適用;find發(fā)現(xiàn),找到; make制造,進(jìn)行;keep保持,保存。很清楚公園沒(méi)有書(shū)面制定包含游客在公園里丟失照片在內(nèi)的事情提供服務(wù)的規(guī)則,故選A。
小題9:考查副詞及上下文的呼應(yīng)。excitedly興奮地;fortunately幸運(yùn)地;therefore 因此, 所以;quietly平靜地, 靜靜地, 寂靜地?腿撕苄疫\(yùn)(fortunately),得到了良好的服務(wù)。故選B。
小題10:考查動(dòng)詞及上下文的呼應(yīng)。understand懂得,了解,表示狀態(tài)意義;remind提醒, 使想起;trust 信任, 信賴(lài);discover 發(fā)現(xiàn), 發(fā)覺(jué)。前臺(tái)服務(wù)員懂得(understand)應(yīng)該對(duì)游客關(guān)心愛(ài)護(hù)的迪尼斯服務(wù)理念。故選A。
小題11:考查名詞及上下文的呼應(yīng)。workers工人; guests客人;managers經(jīng)理; clerks書(shū)記員。旅游地應(yīng)該關(guān)心照顧游客(guests),故選B。
小題12:考查形容詞及上下文的呼應(yīng)。printed印刷好的; shot拍攝好的; unused未用的;recorded記錄好的。她要游客留下一兩卷未用過(guò)的(unused)膠卷以拍攝表演的其它內(nèi)容,故選C。   
小題13:考查名詞及上下文的呼應(yīng)。film膠卷; card名片; camera照相機(jī);packet包裹。兩周后客人在家收到了一個(gè)包裹,故選D。
小題14:考查副詞及上下文的呼應(yīng)。frequently經(jīng)常的;    personally親自; alone獨(dú)自; actually實(shí)際上, 事實(shí)上。包裹里是我們表演的演員的照片,并有每一個(gè)表演者的親筆(personally)簽名,故選B。
小題15:考查名詞及上下文的呼應(yīng)。rules 規(guī)則; pictures照片; handbooks手冊(cè); performances表演。同時(shí)還有公園里游行隊(duì)伍和燃放煙花爆竹的照片,故選B。
小題16:考查名詞及上下文的呼應(yīng)。case案子; work工作; time時(shí)間;position職位。這些照片自然是那前臺(tái)服務(wù)員下班后利用自己的休息時(shí)間(time)拍攝的,故選C。
小題17:考查名詞及上下文的呼應(yīng)。story故事,事情; place地點(diǎn); photo照片;      show表演。因?yàn)檫@個(gè)客人寫(xiě)信告訴了我,我碰巧知曉了整個(gè)的事情(story)。故選A。
小題18:考查副詞及上下文的呼應(yīng)。only僅僅; almost幾乎; never從不; nearly接近。她說(shuō)在她一生中,從來(lái)沒(méi)有(never)從任何事情中得到過(guò)這樣好的服務(wù)。故選C。
小題19:考查名詞及上下文的呼應(yīng)。advice意見(jiàn); experience經(jīng)歷; quality質(zhì)量;    service服務(wù)。良好的服務(wù)(service)不是來(lái)自于政策性的手冊(cè)上的規(guī)定。故選D。
小題20:考查動(dòng)詞及上下文的呼應(yīng)。care注意,照料, 關(guān)心, 護(hù)理;explain 解釋?zhuān)籹erve服務(wù),招待;like喜歡,愛(ài)好;know知道,了解。良好的服務(wù)來(lái)自于那些會(huì)關(guān)心,會(huì)護(hù)理(care)的有心人,來(lái)自于對(duì)那種姿態(tài)給予鼓勵(lì)和學(xué)習(xí)的文化、素養(yǎng),故選A。
點(diǎn)評(píng):了解了全文的大意以后再作題?辞迳舷挛模覝(zhǔn)定位詞。充分利用文章的上下文和前后句,找到對(duì)選擇有提示作用的詞或句。這些詞有時(shí)可能是同義詞或反義詞。注意固定的搭配,包括動(dòng)詞與介詞的搭配、動(dòng)詞與名詞的搭配以及形容詞與名詞的搭配等,同時(shí)要根據(jù)內(nèi)容選擇正確的短語(yǔ),有時(shí)用已了解的生活常識(shí)來(lái)確定答案。
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科目:高中英語(yǔ) 來(lái)源:不詳 題型:閱讀理解

Jimmy is an automotive mechanic, but he lost his job a few months ago. He has good heart, but always feared applying for a new job.
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A.He was out of work B.He was bored with his job
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科目:高中英語(yǔ) 來(lái)源:不詳 題型:閱讀理解

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A.She wanted to enjoy a different Christmas.
B.She wanted to make more money.
C.She was inspired by her trip for a BBC TV program.
D.She hoped to present herself with a surprise.
小題2:The author had her plans carried out and set out for Britain in ______.
A.springB.summerC.fallD.winter
小題3:What happened during the author’s trip to Britain?
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B.She spent a whole summer in Britain making crafts.
C.She was asked to sew clothes, and curtains and made much money.
D.Many people showed great interest in making things themselves.
小題4:According to the passage, people learn to ______ through crafting.
A.be grateful to what they have gained
B.keep up with fashion
C.stick to something interesting
D.know more information about craft
小題5:What is the author’s opinion on homemade Christmas presents?
A.Making Christmas presents can only convey a bit of your love.
B.People can find their artistic talent in making Christmas presents.
C.A cup of hot cocoa can inspire you to make a creative present.
D.It would take a long time to prepare a homemade Christmas present.

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"I read the script and it was the first time I had that feeling like I understand this," Lawrence said. "Within 20 minutes, in the cab ride from the hotel room, I decided I didn't want to be a model. In fact, I wanted to be an actress." Having appreciated this young lady's performance, the agency was so impressed with her reading that they signed her on the spot. But she insisted on finishing high school so she could give her full attention to her acting career.        
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B.She seemed not to fit in with her school days well.
C.Her school performance made her today's fame.
D.Her two brothers were doing well in all school subjects.
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A.a(chǎn) model interview
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D.the beautiful scenery of New York
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科目:高中英語(yǔ) 來(lái)源:不詳 題型:閱讀理解

Hilary Smith belonged to a good family. But by the age of twenty, he had spent all the money the good old family had. He then had some trouble with the bank and was put in prison. He escaped from the prison and ran to Australia without delay.
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“Will?” she said, “yes, I have made one. That was when I was a girl and had not much money. I left all my money to some religious people.”
“Didn’t you make another will when you were married?” Hilary asked.
His aunt shook her head. “No,” she said in a low voice, “There was no need. When I finally had a lot of money I found I had no relations.”
On the next day he went to the public library and examined a book of law. It told him what he already believed. When a woman is married, an earlier will loses its value. A new will must be made. If no new will is made, the money goes to the nearest relation. Hilary knew that he was his aunt’s only relation. His future was safe.
After a few months had passed, Hilary’s problems became serious. He badly needed money. He had expensive tastes, and owed a lot of money to shopkeepers. They trusted him because his aunt was rich; but the debt was terrible.
Unfortunately his aunt did not want to discuss money matters at all. In the end they had a quarrel about the small amount of ten pounds. Hilary was now very angry. He began to wonder about a new problem. Was it kind to want his aunt to live any longer? Was it not better for her to die now? While he was considering what to do, his aunt told him that she was going to send for her lawyer. So she was going to make a new will. Hilary thought she might leave all her money to someone else. Soon he reached a clear decision.He must do a great kindness to the poor old woman.
One night when the old servant who had been nursing his aunt went off, he doubled the amount of some medicine. The total amount was too great and it could just put her to sleep forever.
“Thank you,” his aunt took the glass from his hand with a grateful look. “I want, more than anything, to sleep, and never to wake up again. Is that what you wish, Hilary? I have given you your chance. Don’t blame me if I have some doubts about what you intended to do. Sick people get these ideas, you know. One thing I ought to explain to you. Mr. Parks never married me. He already had a wife and couldn’t marry again. That made your foolish father very angry with me… Well, if I am alive tomorrow I shall make another will in your favor. If I die tonight, you’ll get nothing… No, Hilary, don’t try to take the glass away. If you do that, I shall know; and I don’t want to know. Good night, Hilary.”
Then, very carefully, she raised the glass to her mouth and drank.
小題1:From the story, we learn that Hilary’s aunt was ______.
A.bad-tempered and lonelyB.kind-hearted and wise
C.careless about moneyD.cruel to her nephew
小題2:Why did Hilary’s father consider his aunt dead?
A.Because they lost contact with each other after her marriage.
B.Because she married a businessman.
C.Because she broke away from the family for a better life.
D.Because he thought she was a shame to the family.
小題3:The underlined sentence “He must do a great kindness to the poor old woman” in Paragraph 11 suggests that Hilary Smith ______.
A.was determined to put his aunt’s life to an end
B.decided to do his aunt a favor to call in a lawyer
C.made up his mind to take good care of his aunt
D.would help his aunt to donate all her money to religious people
小題4:Which of the following is the focus of the story?
A.Hilary’s aunt’s money.B.Hilary Smith’s debts.
C.The intended murder.D.Hilary’s aunt’s marriage.
小題5:Which part of what Hilary’s aunt said finally might make Hilary frustrated?
A.She wanted to sleep and never to wake up again.
B.She never got married to Mr. Parks.
C.Mr. Parks had a wife.
D.She would make a new will tomorrow.
小題6:Which detail from the story is the climax(高潮)of the story?
A.Hilary escaped from the prison.
B.Hilary quarreled with his aunt about ten pounds.
C.Hilary’s aunt drank the medicine her nephew prepared for her.
D.Hilary’s aunt made a will to leave all her money to someone else.

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科目:高中英語(yǔ) 來(lái)源:不詳 題型:閱讀理解

One day an out of work mimic(滑稽演員) is visiting the zoo and attempts to earn some money as a street performer. As soon as he starts to draw the crowd,a zoo keeper grabs him and drags him into his office. The zoo keeper explains to the mimic that the zoo's most popular attraction,a gorilla(大猩猩),has died suddenly and the keeper fears that attendance at the zoo will fall off. He offers the mimic a job to dress up as the gorilla until they can get another one. The mimic accepts.
So the next morning the mimic puts on the gorilla suit and enters the cage before the crowd comes. He discovers that it's a great job. He can sleep all he wants,play and make fun of people and he draws bigger crowds than he ever did as a mimic. However,eventually the crowds tire of him and he tires of just swinging on wires. He begins to notice that the people are paying more attention to the lion in the cage next to his. Not wanting to lose the attention of his audience,he climbs to the top of his cage,crawls across a partition(隔離物),and dangles from the top to the lion's cage. Of course,this makes the lion very angry,but the crowd loves it.
At the end of the day the zoo keeper comes and gives the mimic a raise for being such a good attraction. Well,this goes on for some time-the mimic keeps taunting the lion,the crowds grow larger,and his salary keeps going up. Then one terrible day when he is dangling over the angry lion he slips and falls. The mimic is terrified.
The lion gathers itself and prepares to attack. The mimic is so scared that he begins to run round and round the cage with the lion close behind. Finally,the mimic starts screaming and yelling,“Help me,help me!”But the lion is quick and attacks. The mimic soon finds himself flat on his back looking up at the angry lion and the lion says,“Shut up,you idiot!Do you want to get us both fired?”
小題1:The mimic visits the zoo to________.
A.take care of the dying gorillaB.beg some money from the zoo keeper
C.a(chǎn)sk for a job thereD.perform and earn some money there
小題2:The zoo keeper offers the mimic a job to act as the gorilla because________.
A.it is more expensive to hire a real gorilla
B.the real gorilla died but the keeper does not want to lose its visitors
C.he likes the mimic's performance
D.he wants to help the mimic who is out of work
小題3:What does the mimic feel about the new job at first?
A.He likes it because he has enough freedom in the job.
B.He likes it but he prefers to working as a mimic.
C.He doesn't like it for people do not respect him.
D.He doesn't like it because he gets little pay.
小題4:The mimic climbs to the lion's cage because________.
A.he finds it more interesting to climb the cage
B.he wants to play with the lion
C.he wants to attract the attention of his audience
D.he has never seen a lion before
小題5:What does the passage mainly tell us?
A.The mimic and his jobB.The mimic and his success
C.The actor and the mimicD.The mimic and his animals

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科目:高中英語(yǔ) 來(lái)源:不詳 題型:完形填空

The old woman was wandering in the shop. She was ____36 ___; her clothes were torn; she gave off a strong _____37____ of alcohol (酒精) and cigarettes; most of her teeth were ______38__. The image of a miserable person(可憐人) _____39____ before me.
She stopped and asked me for_____40_____. I gave her some change and invited her to lunch. She ______41____, so we went across the street to an outdoor cafe.  The waitress was _____42____ by the presence of this woman and didn't want to serve us, but _____43____ herself. The old woman had the lunch so _____44____ that the food disappeared almost as soon as it arrived.
When we were ready to leave, I was feeling pretty _____45____ about myself and then she asked for a _____46____. It was then that I had to face all the _____47____ bias (偏見(jiàn)) I had for this woman. I gave her a passing type of hug (應(yīng)付差事的擁抱), ______48___ I immediately felt shame. She ______49___ me for lunch and began to leave.
I stood there for a moment and _____50____ I had failed to give this woman the one thing that ____51_____ nothing —love. I caught up with her and asked if I could give her a _____52____ hug and she agreed. I got past the strong smell and gave her the best hug I've ever given to _____53___ .Now I saw a big smile on her face and it lit my path as we ____54____.
The lesson I learned was that if you're going to _____55___, then give it your all and get it right the first time.
小題1:
A.braveB.shyC.a(chǎn)ttractiveD.dirty
小題2:
A.senseB.skillC.smellD.message
小題3:
A.stayingB.missingC.growing D.shaking
小題4:
A.a(chǎn)ppearedB.fellC.changed D.existed
小題5:
A.a(chǎn)dviceB.giftsC.greetings D.money
小題6:
A.doubted B.a(chǎn)greedC.escaped D.refused
小題7:
A.moved B.questioned C.shocked D.frightened
小題8:
A.a(chǎn)llowed B.forcedC.warnedD.a(chǎn)dmired
小題9:
A.quickly B.hardlyC.freelyD.easily
小題10:
A.funnyB.coldC.strangeD.good
小題11:
A.cigaretteB.hug C.coffeeD.smile
小題12:
A.seriousB.mentionedC.falseD.hidden
小題13:
A.but B.so C.though D.because
小題14:
A.praised B.paid C.thanked D.returned
小題15:
A.realized B.dreamt C.forgot D.wondered
小題16:
A.cost B.lost C.deserved D.earned
小題17:
A.friendly B.real C.specialD.popular
小題18:
A.myselfB.her C.a(chǎn)nyoneD.nobody
小題19:
A.separatedB.met C.rested D.stood
小題20:
A.take B.experience C.charge D.give

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科目:高中英語(yǔ) 來(lái)源:不詳 題型:閱讀理解

Doctor are known to be terrible pilots. They don't listen because they already know it all. I was lucky: I became a pilot in 1970, almost ten years before I graduated from medical school. I didn't realize then, but becoming a pilot makes me a better surgeon. I loved flying. As I flew bigger, faster planes, and in worse weather. I learned about crew resource management (機(jī)組資源管理), or CRM, a new idea to make flying safer. It means that crew members should listen and speak up for a good result, regardless of positions.
I first read about CRM in 1980. Not long after that, an attending doctor and I were flying in bad weather. The controller had us turn too late to get our landing ready. The attending doctor was flying; I was safety pilot He was so busy because of the bad turn, he had forgotten to put the landing gear (起落架) down. He was a better pilot - and my boss - so it felt unusual to speak up. But I had to: Our lives were in danger. I put aside my uneasiness and said, "We need to put the landing gear down now!" That was my first real lesson in the power of CRM, and I've used it in the operating room ever since.
CRM requires that the pilot/surgeon encourage others to speak up. It further requires that when opinions are from the opposite, the doctor doesn't overreact, which might prevent fellow doctors from voicing opinions again. So when I'm in the operating room, I ask for ideas and help from others. Sometimes they're not willing to speak up. But I hope that if I continue to encourage them , someday someone will keep me from “landing gear up”.
小題1:What dose the author say about doctors in general?
A.They like flying by themselves.
B.They are unwilling to take advice.
C.They pretend to be good pilots.
D.They are quick learners of CRM.
小題2:The author deepened his understanding of the power of CRM when_______.
A.he saved the plane by speaking up
B.he was in charge of a flying task
C.his boss landed the plane too late
D.his boss operated on a patient
小題3:In the last paragraph”landing gear up” probably means ______.
A.following flying requirements.
B.overreacting to different opinions.
C.listening to what fellow doctors say
D.making a mistake that may cost lives
小題4:Which of the following can be the best title for the text?
A.CRM:A New Way to Make Flying Safe
B.Flying Makes Me a Better Doctor
C.The Making of a Good Pilot
D.A Pilot-Tumed Doctor

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科目:高中英語(yǔ) 來(lái)源:不詳 題型:閱讀理解

After my dad died on Aug.30, 2001, my mother made sure we marked each anniversary. At first, my brothers and sister and I would travel hours to get home, but eventually we got to the point where just one or two of us would make it back to go to Mass with her and spend the day together.
The great love of her life, the man who broke up with her right before her college graduation, only to return two years later claiming he’d traveled the world and hadn’t found anyone to compare with her, remained a daily presence in her life. She spoke about him so often and kept his memory so alive that people were sometimes surprised to learn that he was gone. She took over the garden where he’d planted and made it her own.
When the 10th anniversary of his death approached, my mom began talking about it and planning for it weeks in advance. The date on her kitchen calendar was circled and marked R.I.P. (Rest in Peace). Of course she wanted all of us there and settled the dates for our coming back.
On Monday — the day before the anniversary — she went to morning Mass and walked downtown for lunch with friends, and later told my sister on the phone that she felt Dad still so close that as she was walking back home, she heard someone yell and thought, “Oh, there’s Dick.”
That evening she went out to water flowers, just as my father, 10 years before, had gone out to the garden to pick vegetables before he died. A neighbor heard the tin watering can strike the ground as she fell and hit her head. My mother died within hours, on Aug.30, 2011, the 10thanniversary. She needed to mark that anniversary, she wanted us all home and my dad had waited long enough.
小題1:From the second paragraph we know that the author’s father______.
A.traveled around the world and left her mother
B.left her mother first but returned two years later
C.had a quarrel with her before her graduation
D.was not the right man her mother wanted at that time
小題2:We can infer from the passage that the author’s mother _____.
A.knew her last day was coming on Aug.30
B.kept everything of her father’s home
C.missed Father though he had passed away
D.remained a daily presence in his life
小題3:Which of the following statements is true EXCEPT that _____.
A.Mother died the day before the anniversary of Father’s death
B.Mother died in the garden as Father did ten years ago
C.Mother died because she fell to the ground accidentally
D.Mother died on the same date when Father did ten years ago
小題4:What does the writer imply in the underlined part of the last sentence?
A.She wanted us to stay at home.B.Mother missed us very much.
C.Mother expected us to get back.D.That day was her last day.

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