Hilton Shanghai, the city's first international hotel, has been recognized as a top business hotel in Shanghai for its convenient location and outstanding facilities for more than 20 years.
However, the hotel's newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.
More than 380 employees have been working with the hotel for more than 15 years. Some of them have personal relationships with customers.
''It's a people-relation business,'' Knaust says. ''They really tell me about the stories in the last 15 years. It's something very nice to listen to. It's also a lasting memory for the guests.''
In fact, over the years, some of the guests have stayed in the hotel 200 or even 300 times.
Knaust, who has been working in the hospitality industry for more than 30 years, started his career as a chef in Germany. During his early 30s, Knaust already moved to the top in the culinary (烹調(diào)的) field as director of kitchen of Hyatt Regency Cologne in Germany.
After holding several general manager positions in Mandarin Oriental hotels, Knaust joined Hilton International as the general manager to open the Conrad and Doubletree by Hilton at Haitang Bay, Sanya in 2010.
When he was appointed as the general manager of Hilton Shanghai in November, he not only was heavily involved in recruitment, sales and marketing strategies but also he worked closely with the food and beverage team to develop the hotel's restaurant concepts and menus.
''I believe that we should offer quality and healthy food.'' he says.
Knaust believes that a hotel must value the customers' comments on Ctrip, Trip Advisor and other platforms, etc.
''It keeps us more on guard to be 100 percent professional,'' he says.
小題1:Why do business travelers choose Hilton Shanghai?
A．Because of its location, facilities and good service.
B．Because it is in Shanghai.
C．Because its general manager is excellent.
D．Because some customers are the staff’s relatives.
小題2:From the passage we know ______ .
A．Hilton Shanghai is the first international hotel in China
B．Gerd Knaust thinks that the staff is the most important in making the hotel successful
C．Gerd Knaust has worked in Hilton Shanghai for more than 20 years
D．most of the employees in Hilton Shanghai have personal relationships with customers
小題3:Knaust joined Hilton International as the general manager to ______.
A．start his career as chef
B．be involved in recruitment
C．open the Conrad and Doubletree
D．develop the hotel’s restaurant concepts and menus
小題4:Trip Advisor in the last paragraph but one is likely to be______.
A．a(chǎn) person who can give you some advice about trip
B．a(chǎn) place where you can have a good trip
C．a(chǎn)n organization which can give you some advice
D．a(chǎn) website where travelers can leave their advice
小題5:What is the passage mainly about?
A．First international hotel in Shanghai.B．How to manage a hotel well.
C．Knaust's management idea.D．Knaust's life story.

小題1:A
小題2:B
小題3:C
小題4:D
小題5:C

試題分析：本文主要介紹了Hilton Shanghai的總經(jīng)理Knaust對(duì)于一家酒店成功的理念，不在于設(shè)施設(shè)備，而在于員工所提供的具體的服務(wù)。
小題1:A 細(xì)節(jié)題。根據(jù)文章1,2段as a top business hotel in Shanghai for its convenient location and outstanding facilities for more than 20 years.和However, the hotel's newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.可知A項(xiàng)中的內(nèi)容都是游客選擇這家酒店的理由。故A正確。
小題2:B 細(xì)節(jié)題。根據(jù)文章第二段However, the hotel's newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.可知他認(rèn)為這家酒店成功的主要原因在于人的因素。故B正確。
小題3:C 細(xì)節(jié)題。根據(jù)文章第六段After holding several general manager positions in Mandarin Oriental hotels, Knaust joined Hilton International as the general manager to open the Conrad and Doubletree by Hilton at Haitang Bay, Sanya in 2010.可知C項(xiàng)內(nèi)容正確。
小題4:D 推理題。根據(jù)文章倒數(shù)第二段  Knaust believes that a hotel must value the customers' comments on Ctrip, Trip Advisor and other platforms, etc.可知這里的Ctri應(yīng)該是一個(gè)給顧客方便評(píng)論的平臺(tái)，很可能是一個(gè)網(wǎng)站。故D正確。
小題5:C 主旨大意題。本文主要介紹了Knaust對(duì)于一家酒店成功的理由，不在于設(shè)施設(shè)備，而在于員工所提供的具體的服務(wù)。故C項(xiàng)正確。
點(diǎn)評(píng)：本文主要介紹了Hilton Shanghai的總經(jīng)理Knaust對(duì)于一家酒店成功的理念，不在于設(shè)施設(shè)備，而在于員工所提供的具體的服務(wù)。本文考查細(xì)節(jié)題為主，細(xì)節(jié)題可以在文章中直接找到與答案有關(guān)的信息?或是其變體。搜查信息在閱讀中非常重要它包括理解作者在敘述某事時(shí)使用的具體事實(shí)、數(shù)據(jù)、圖表等細(xì)節(jié)信息。在一篇短文里大部分篇幅都屬于這類圍繞主體展開的細(xì)節(jié)。做這類題一般采用尋讀法?即先讀題，然后帶著問題快速閱讀短文，找出與問題有關(guān)的詞語或句子，再對(duì)相關(guān)部分進(jìn)行分析對(duì)比，找出答案。
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科目：高中英語 來源：不詳 題型：完形填空



Neatly putting an emphasis on his storytelling skill is how writer Mo Yan began his Nobel Lecture in Literature speech, “Storyteller”, on Friday （Saturday, Beijing time） in Stockholm.
For 40 minutes he talked about his mother’s   36  on him as a person and a writer, his literary inspirations, and how he   37  with the controversy（爭(zhēng)論）that followed the announcement of his Nobel victory.
He told his audience that as a boy he told stories to cheer up his mother, and   38  that poverty and loneliness fueled his imagination as a writer after he grew up.   39 , authors such as William Faulkner and Gabriel Garcia Marquez   40  him, he said, especially their bold and unlimited writing style.
“A person should be   41  in daily life, but follow one’s instinct（本能）and take control when it   42  to literary creation.”
He said the soul of   43  all of his works is the boy in Transparent Carrot who has an almost superhuman ability to bear   44 . He added that he also tried to make his hometown of Gaomi in Shandong Province a microcosm（縮影）of China and even the   45 .
His greatest challenge, he said, was writing novels that deal with   46  realities.
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He said literature must be   48  on real life but go beyond it.
He also mentioned the   49  surrounding his selection as Nobel winner, saying he was showered with many flowers.   50  he was a target for “stone throwers”.
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Mo   53  his lecture by saying he was made to feel like an actor in a play with all the attention he was   54 , but he had decided that the best way to communicate his thoughts was to   __55  writing.
小題1:
A．a(chǎn)ffectionB．influenceC．occasionD．position
小題2:
A．a(chǎn)greedB．foughtC．dealtD．did
小題3:
A．a(chǎn)ddedB．warnedC．remindedD．imagined
小題4:
A．HoweverB．OtherwiseC．ThereforeD．Besides
小題5:
A．preservedB．inspiredC．entertainedD．taught
小題6:
A．confidentB．certainC．comfortableD．modest
小題7:
A．goesB．comesC．turnsD．gets
小題8:
A．nearlyB．hardlyC．scarcelyD．a(chǎn)lways
小題9:
A．dangerB．sufferingC．relievingD．happiness
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A．cityB．villageC．worldD．province
小題11:
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A．contradictionB．contestC．contraryD．controversy
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A．somebodyB．a(chǎn)nythingC．nothingD．a(chǎn)nybody
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A．a(chǎn)doptedB．concludedC．a(chǎn)dmittedD．concerned
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A．throwingB．a(chǎn)cceptingC．offeringD．receiving
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科目：高中英語 來源：不詳 題型：完形填空

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A．personB．productC．individualD．style
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科目：高中英語 來源：不詳 題型：閱讀理解

SAS Institute 2012 rank: 1 (2011 rank: 2)
Headquarters: Cary, N.C., USA
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Headquarters: Redmond, Wash., USA
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A．Accessible leaders.B．Popular divisions.
C．Qualified employees.D．Quality software.
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A．Microsoft employed over 2,000 girl workers in 2011.
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C．All NetApp employees had to attend a special training.
D．All leaders in SAS had the same conversations with their employees.
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C．the level of technology each of the company reaches
D．the number of people willing to work for the company

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There are many theories about how drama (戲劇) came into being in ancient Greece. The one most widely accepted today is based on the assumption that drama developed gradually from ceremonies. The argument for this view goes as follows.
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小題1:Which of the following is Not true according to the passage?
A．Three theories about how drama came into being are mentioned.
B．The majority of people believe drama came from ceremonies.
C．Stories were made up to explain the mysteries of the ceremonies.
D．Religious activities developed gradually from ceremonies.
小題2:We can infer from the passage that ______.
A．a(chǎn)ll measures couldn't bring the desired results
B．religious leaders usually didn't perform in the ceremonies
C．mistakes are unavoidable in the religious ceremonies
D．performers usually used languages to reach the desired results
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A．dates back toB．is devoted toC．gives way toD．is familiar to
小題4: The best title for the text would be ______.
A．The Development of DramaB．The History of Drama
C．The Origin of DramaD．The Popularity of Drama

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If you walk slowly through downtown Helsinki(赫爾辛基）during the day, taking in the splendid 19th century buildings, white boats and noise of passing trams（有軌電車）, you will start to understand why it is called a city of two colors: white and blue.
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小題1:Helsinki is called a city of two colors mainly because of the colors of its ____________
A．19th century buildings, boats and parks
B．19th century buildings, boats and seabirds
C．old houses, parks and trams
D．old buildings, boats and the sea
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A．by boatB．by busC．by tramD．on foot
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C．both historical and modernD．both old and new
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A．a(chǎn) story-bookB．a(chǎn) geography textbook
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科目：高中英語 來源：不詳 題型：閱讀理解

Mark Twain is a name not usually connected with Broadway(百老匯), but now his play “Is He Dead” will receive its first public performance on November 29.
“Is He Dead” was written by Mark Twain in 1898 but was never performed. It was rediscovered in 2002 by Shelley Fisher Fishkin, an English professor and director of the American Studies Program at Stanford University. It was published the following year by the University of California Press.
The story is about a group of poor artists who fake the death of their friend in order to increase the value of his work.
“Is He Dead” is set in France in the 1840s and centers on the French painter Jean-Francois Millet. “Millet was probably the most popular European painter in the United States in Twain’s lifetime,” Fishkin said in a telephone interview. “Americans greatly admired him because he focused on the life of the common man and the common woman.”
According to Fishkin, “Is He Dead” is a satire(諷刺) about how value is created in the art world. Twain wrote the play when he was coming out of the hardest time of his life.
小題1:What’s “Is He Dead” about?
A．The death of a poor artist in the 1840s.
B．A trick played by a group of poor artists.
C．A story about the French painter Jean-Francois Millet.
D．An experience Mark Twain had gone through.
小題2:From the second paragraph we learn that ______.
A．the play was one of Mark Twain’s early works
B．no one knew the play until 2002
C．Fishkin is an expert on Mark Twain’s works
D．the play was published in 2002
小題3:According to Fishkin, Jean-Francois Millet was admired by Americans because ____.
A．he was a famous French painter at that time
B．he focused on the life of ordinary Americans
C．his works showed respect for ordinary people
D．Mark Twain agreed on his thoughts
小題4:We can infer from the passage that Mark Twain ______.
A．had experienced several difficult times for no money
B．was a good novelist but a bad playwright(劇作家)
C．was a writer who only cared about ordinary people’s life
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科目：高中英語 來源：不詳 題型：閱讀理解

The speed and convenience of modern travel means that destinations that used to take a long time to travel to can now be reached quickly and easily. Even though” faraway” countries may now seem closer thanks to air travel, they may still be different from your home country. 小題1:  Following are some fundamental rules that will make communication easier, and your trip more enjoyable.
小題2:   If you don not know the word for something in local language, or can not make yourself understood verbally, try drawing a picture, or pointing to an object.
Avoid topics of conversation that you think may be sensitive. 小題3:  .Feel free to show interest in the history and customs of the place you are visiting, but don’t ask too many questions about why things are done a certain way; you may offend the local people.
    小題4:  Kissing on the street or in public places is unacceptable behavior and should be avoided. If you are unsure of how to behave, watch the local people and copy them---if they don’t behave in a certain way, you probably shouldn’t either.
Finally, if you are traveling on business, or plan to stay with a host to family, and you wish to take a gift, do some research.   小題5:    . One of the easiest ways to offend somebody is to give the wrong gift.
Wherever you go in the world, always be tolerant of the local customs. Avoid being critical; try instead to show respect for the values of the country you are in, even if you do not necessarily agree with them
A．Keep in mind that in many cultures, display affection in public is considered taboo.
B．Consider the main lifestyle of the country you plan to visit.
C．Never raise your voice in order to make yourself understood.
D．If a topic is sensitive in your own culture, it will more than likely be the same in other cultures.
E．The idea of the perfect gift varies greatly from country to country.
F．The opening of gifts is also treated very differently around the world.
G．Therefore, it is important to adapt your behavior not to offend the local people.

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科目：高中英語 來源：不詳 題型：閱讀理解

The Louvre Museum is one of the largest, oldest, most important and famous museum in the world. It is famous for holding several of the world’s most valuable works of art. Its collections’ number is over 380,000 objects, though not one of the world’s largest collections, arguably one of the finest. The art treasures of the Louvre Museum cover 5,000 years and are displayed in over 10 kilometers of galleries. The oldest artifact in the museum is 9,000 years old. Mona Lisa(1503-1506), painted by the Italian artist Leonardo da Vinci. The artist’s use of very deep space in the background with a half-length portrait is typical of Renaissance painting style. This painting hangs in the Louvre, Paris. It is one of the most famous collections in the Louvre.
On November 8th, 1793, the Louvre was opened as a public museum.
It is open from 9 am to 6 pm all days except Tuesdays. The entrance fee is 7.5 before 3 pm. It is free under 18 years old. The Louvre Museum in Paris had a record number of visitors in 2005. About 7.3 million people visited the art museum in 2005.
小題1: After reading the first paragraph, we can come to the conclusion that ____.
A．The Louvre Museum is the only largest, oldest, most important and famous museum in the world
B．The Louvre Museum has the world’s largest collections
C．The oldest artifact is over 9,000 years old
D．The Louvre Museum is priceless
小題2:Which of the following statements is true?
A．Mona Lisa is typical of Renaissance painting.
B．Mona Lisa is painted by a Canadian.
C．Light space in the background is used in Mona Lisa.
D．All the above.
小題3: Which of the following statements leads us to the conclusion that The Louvre Museum is popular?
A．The art treasures of the Louvre Museum cover 5,000 years.
B．It is famous for holding several of the world’s most valuable works of art.
C．The Louvre Museum in Paris had a record number of visitors in 2005.
D．The entrance fee is 7.5 before 3 pm.

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