閱讀下面對話，按照句子結(jié)構(gòu)的語法性和上下文連貫的要求，在空格處填入適當(dāng)?shù)脑~或使用括號中詞語的正確形式填空（最多不超過3個(gè)）

Travel agency: Good morning. Can I help you?

Daisy: I’m sorry to say that I am 1.(disappoint) about my trip to Norwich. It is the 2.(bad) experience of my life!

Travel agency: What is the problem?

Daisy: Well, first of all, I found my wallet3. (go) when I got on the bus. I turned 4.the guides for help, but they were impatient. I hate to say this, 5.they behaved impolitely towards us customers. Could you do something about this?

Travel agency: Hmm, I apologize. Did you find6. wallet?

Daisy: No. And that’s not all. The bus was one hour late. Worse7., it picked up passengers 8. the way to our destination. You really have to do something about it.

Travel agency: I’m so sorry, but sometimes the bus can9.(delay) by some problems. We can’t always be sure that the bus will set out on time.

Daisy: Why didn’t you tell me the truth?10.I booked the ticket, you promised to drive non-stop from Aye to Norwich.

Travel agency: I am terribly sorry to hear that. I will look into it immediately and give you a satisfactory reply.

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