Question

第二節(jié)：書面表達 ( 滿分 35分)

假定你是李華，學校廣播站英語節(jié)目向全校學生征求英文稿件，請根據(jù)下面提示寫一份英文投訴信件：

1．我收到你們上個月的話費單后發(fā)現(xiàn)有些計算錯誤，我覺得我被多收（overcharge）了兩個國際長途費用。

2．但當我打電話詢問客服部門時，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說錯誤在我。

3．我建議對這個女孩進行懲罰，另個告訴她如何該如對待客戶。我希望她能向我正式道歉。

注意：

1．此投訴信應(yīng)寫給電信公司（China telecom）服務(wù)經(jīng)理。

2．信的開頭與結(jié)尾已給出

3．詞數(shù)：100左右

Dear Sir;

I am writing to let you know the deplorable attitude of one of your staff members.____________________________________________________________

____________________________________________________________________

____________________________________________________________________

An early response will be appreciated.

                                                                                                         Sincerely yours,

                                                                                                         Li Hua

Answer 1

One possible version：

Dear Sir,

I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls.

However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me.