【題目】假定你是李華，5月1日在某外國(guó)網(wǎng)站購(gòu)買(mǎi)了一部手機(jī)（cell phone）。使用一段時(shí)間之后，你發(fā)現(xiàn)它存在缺陷（如電池不耐用等）。請(qǐng)你給網(wǎng)站的客服寫(xiě)一封投訴信反映問(wèn)題并提出解決方案。

注意：1. 詞數(shù)100左右；

2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫；

3. 開(kāi)頭和結(jié)尾已給出，但不計(jì)入總詞數(shù)。

Dear Sir or Madam,

Iam one of your customers._____________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

___________________________________________________________________

Yours sincerely

Li Hua

【答案】I’m writing to make a complaint about your goods.

I bought a cell phone from your online store on May 1st. After using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours. It is very upsetting because I have to carry the charger all the time. In addition, the small scratches in the middle of the screen make it difficult to read. What’s worse, it often crashes without any warning. Therefore, I would like you to either change the cell phone for a new one that works well or give me a full refund.

I would appreciate it if you could give due attention to this matter. Looking forward to your reply.

【解析】本篇書(shū)面表達(dá)屬于應(yīng)用文，要求寫(xiě)一封投訴信。

第1步：根據(jù)提示可知，本篇為一封投訴信；5月1日你在某外國(guó)網(wǎng)站購(gòu)買(mǎi)了一部手機(jī)（cell phone）；使用一段時(shí)間之后，你發(fā)現(xiàn)它存在缺陷（如電池不耐用等），現(xiàn)在你給網(wǎng)站的客服寫(xiě)一封投訴信反映問(wèn)題并提出解決方案。時(shí)態(tài)應(yīng)使用一般過(guò)去時(shí)和一般現(xiàn)在時(shí)。

第2步：根據(jù)寫(xiě)作要求，確定關(guān)鍵詞（組），如：online store（網(wǎng)店），battery（電池），charge（充電），crash（死機(jī)），change（調(diào)換），refund（退款）等。

第3步：根據(jù)提示及關(guān)鍵詞（組）進(jìn)行遣詞造句，注意主謂一致和時(shí)態(tài)問(wèn)題。

第4步：連句成文，注意使用恰當(dāng)?shù)倪B詞進(jìn)行句子之間的銜接與過(guò)渡，書(shū)寫(xiě)一定要規(guī)范清晰，保持整潔美觀的卷面是非常重要的。

【亮點(diǎn)說(shuō)明】

范文內(nèi)容完整，語(yǔ)言規(guī)范，語(yǔ)篇連貫，詞數(shù)適當(dāng)。作者在范文中使用了較多高級(jí)表達(dá)方式，如時(shí)間狀語(yǔ)從句To begin with, the battery needs recharging after it is used for only several hours.；原因狀語(yǔ)從句It is very upsetting because I have to carry the charger all the time.；定語(yǔ)從句Therefore, I would like you to either change the cell phone for a new one that works well or give me a full refund.；虛擬語(yǔ)氣I would appreciate it if you could give due attention to this matter.全文中沒(méi)有中國(guó)式英語(yǔ)的句式，顯示了很高的駕馭英語(yǔ)的能力。另外，To begin with，In addition，What’s worse，Therefore等詞（組）的使用，使得文章思路清晰、層次分明，上下句轉(zhuǎn)換自然，為文章增色添彩。

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●【2】

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