Question

【題目】A supermarket checkout operator was praised for striking a blow for modern manners and a return to the age of politeness after refusing to serve a shopper who was talking on her mobile phone.

The supermarket manager was forced to apologize to the customer who complained she was told her goods would not be scanned unless she hung up her phone. Jo Clark, 46, said, “I don't know what she was playing at. I couldn’t believe how rude she was. When did she have the right to give me a lecture on checkout manners? I won’t be shopping there again!”

But users of social media sites and Internet forums(論壇) were very angry that store gave in and the public appeared to be supporting the angry checkout worker. “Perhaps this is a turning point for mobile phone users everywhere. When chatting, keep your eyes on people around you. That includes people trying to serve you, other road users and especially people behind you in the stairs,” said a typical post.

“It’s time checkout staff fought back against these people constantly chatting on their phones. They can drive anyone crazy. It’s rude and annoying. I often want to grab someone’s phone and throw it as far as I can, even though I am not a checkout girl, just a passer-by,” said another.

Siobhan Freegard, founder of parenting site www. Netmums.com said, “While this checkout operator doesn’t have the authority to order customers to switch off their phones, you can see clearly how frustrated and angry she felt. No matter how busy you are, life is nicer when you and those around you have good manners.”

【1】According to Jo Clark, the checkout operator_____________.

A. lacked the knowledge of checkout manners

B. played with a mobile phone while at work

C. had no right to forbid her from using her mobile phone

D. deserved praise for her modern manners

【2】The third and fourth paragraphs imply that the public_________.

A. are used to chatting on their mobile phones

B. are driven crazy by constant mobile calls

C. ignore the existence of mobile phone users

D. seem to support the checkout operator

【3】The attitude of Siobhan Freegard towards the checkout operator was________.

A. disapproving B. supportive

C. neutral(中立的) D. indifferent

【4】The passage is mainly about _________.

A. whether we should talk on our phones while being served

B. why we can talk on mobile phones while shopping

C. what good manners checkout operators should have

D. how we can develop good manners for mobile phone users

Answer 1

【答案】

【1】C

【2】D

【3】B

【4】A

【解析】試題分析：本文主要講了消費者與收銀員之間沖突的事例。收銀員拒絕為結(jié)賬時打電話的顧客服務(wù)，并且要求顧客掛掉電話，否則不予掃描消費品。這件事引起了公眾的廣泛關(guān)注。不同的人也有不同的看法。

【1】C推理判斷題。根據(jù)第二段，When did she have the right to give me a lecture on checkout manners?什么時候她有權(quán)利對我進行結(jié)賬禮儀的演講？可知，Jo Clark認為收銀員沒有權(quán)利要求他掛斷電話。

【2】D細節(jié)理解題。根據(jù)But users of social media sites and Internet forums(論壇) were very angry that store gave in and the public appeared to be supporting the angry checkout worker.社交網(wǎng)站和論壇的用戶對于商店道歉一事感到憤怒。并且公眾似乎支持收銀員憤怒的行為�？芍�選D。

【3】B推理判斷題。根據(jù)最后一段可知，Siobhan Freegard認為，盡管收銀員沒有權(quán)利要求顧客掛掉電話，但是我們可以感知她很生氣、沮喪。無論生活多么忙碌，當(dāng)你和周圍的人舉止合乎禮儀時，生活會更好。因此可以推斷，他是支持的態(tài)度。

【4】A主旨大意題。通讀全文可知，本文將的是顧客在結(jié)賬時只顧打電話，而沒有注意到收銀員的感受。故我們在接受別人的服務(wù)時，也要考慮是否該打電話。故選A。