Body language is the quiet, secret and most powerful language of all. It is said that our body movements communicate about 50% of what we really mean while words themselves only express 7%. So, while your mouth is closed, just what is your body saying…

    Arms.____71_____ If you keep your arms to the sides of your body or behind your back, this suggests you are not afraid of taking on whatever comes your way. _____72______ If someone upsets you, just cross your arms to show you’re unhappy.

       Head. When you want to appear confident, keep your head level. If you are monitor in class, you can take on this position when you want your words to be taken seriously. _____73_____

       Legs. Your legs tend to move around a lot more than normal when you are nervous or telling lies. If you are at interviews, try to keep them still.

       Posture. A good posture makes you feel better about yourself. _____74_____ This makes breathing more difficult, which in turn can make you feel nervous or uncomfortable.

       Mouth. When you are thinking, you often purse (皺攏) your lips. You might also use this position to hold back all angry comment you don’t wish to show. _____75______

 

A.      If you are feeling down, you normally don’t sit straight, with your shoulders inwards.

B.      If you are pleased, you usually open your eyes wide and people can notice this.

C.      Outgoing people generally use their arms with big movements, while quieter people keep them close to their bodies.

D.     How you hold your arms shows how open and receptive you are to people you meet.

E.      However, it will probably still be noticed, and people will know you’re not pleased.

F.      However, to be friendly in listening or speaking, you must move your head a little to one side.

G.     Don’t say too much when you’re happy.

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科目:高中英語 來源: 題型:閱讀理解

Sometimes people call each other “scared-cat”, but have you ever thought about this expression? When a cat is frightened, its heart starts beating faster, its muscles get tense, and there are changes in the chemicals in its blood- stream.

Although the cat doesn’t    16   this, its body is getting ready for action.

If the danger continues, this animal will do one of the two things. It will   17   itself, or it will run away as fast as it can.

  18  , when people are excited, angry, scared, or aroused by other emotions, our bodies also go through many   19   changes. Our hearts beat faster, and our muscles get tense. All of these changes make us more alert and ready to react. We, too, get ready to defend ourselves   20   run.

Human beings,   21   , have a problem that animals never face. If we give way to our feelings and let them   22   , we can get into trouble. Have you ever said something in anger, or hit somebody and regretted it later? Have you ever shouted at a teacher, told someone you were lonely, or said you were in love, and then   23   later you had kept your mouth shut? It isn’t always   24   to express your feelings freely.

Does this mean that it’s smarter always to   25   our feelings? No! If you   26   feelings of anger, sadness, and bitterness hidden away or bottled up inside, your body stays   27  . Physical illnesses can develop. It can actually be   28   for your health.

Feelings that you keep all bottled up inside, don’t just   29   . It’s like you bought some bananas and stuck them in a cupboard. You might not be able to see them, but   30   you’d smell them. And if you opened the cupboard, you’d   31   little fruit flies hovering (盤旋) all over them. They’d be rotten.

You can try to treat emotions   32   they were bananas in the cupboard. You can   33   they don’t exist, but they’ll still be   34  . And at last you’ll have to   35   them. Just like those bananas.

 

16. A. mind

B. admit

C. realize

D. remember

17. A. save

B. help

C. defend

D. hide

18. A. Truly

B. Frequently

C. Similarly

D. Differently

19. A. chemical

B. physical

C. health

D. ill

20. A. and

B. or

C. but

D. yet

21. A. therefore

B. but

C. besides

D. however

22. A. take off

B. take on

C. take over

D. take up

23. A. wished

B. hoped

C. blamed

D. shared

24. A. useful

B. right

C. easy

D. wise

25. A. handle

B. hurt

C. hide

D. prevent

26. A. keep

B. find

C. control

D. let

27. A. relaxed

B. tense

C. same

D. different

28. A. good

B. harmful

C. helpful

D. useful

29. A. go away

B. go on

C. go up

D. go out

30. A. long before

B. as usual

C. before long

D. right away

31. A. meet

B. observe

C. catch

D. see

32. A. as if

B. just as

C. just after

D. even though

33. A. pretend

B. expect

C. decide

D. assume

34. A. in

B. around

C. over

D. beyond

35. A. eat up

B. deal with

C. throw away

D. send out

 

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High-quality customer service is preached(宣揚)by many, but actually keeping customers happy is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store(零售店),but instead will warn their friends,relatives,co-workers,strangers and anyone who will listen.

Store managers are often the last to hear complaints,and often find out only when their regular customers decide to go often to their competitors,according to n study jointly conducted by Verde Group and Wharton School.

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On average,every unhappy customer will complain to at least four others,and will no longer visit the specific store.For every dissatisfied customer,a store will lose up to three more due to negative reviews.The resulting “snowball effect”can be very harmful to retailers.

According to the research,shoppers who purchased clothing encountered the most problems.Ranked second and third were grocery and electronics customers.

During peak shopping hours,some retailers solved the parking problems by getting part-time local police to work as parking attendants (服務員).Some hired flag wavers to direct customers to empty parking spaces.

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“Retailers who're responsive and friendly are more likely to smooth over(緩解)issues than those who aren't so friendly.”said professor Stephen Hoch.“Maybe something as simple as a greeter at the store entrance would help.”

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72.Why are store managers often the last to hear complaints?

    A.Most customers won't bother to complain even if they have had unhappy experiences

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73.Shop owners often hire part-time police as parking attendants so that   

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    B.shoppers won't have trouble parking their cars

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74.What contributes most to smoothing over issues with customers?

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    C.Huge supply of goods for sale    D.Design of store layout

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    A.bring pressure to bear on stores to improve their service

    B.settle their questions with stores in a flexible way

    C.express their dissatisfaction to store managers directly

    D.shop around and make comparisons between stoles

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36.

A. made

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37.

A. even 

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A. contain

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A. Except

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A. advanced 

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D. knew

44

A. robbed

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C. destroyed

D. lost

45.

A. All right 

B. Not at all

C. Never mind

D. No problem

46.

A. single

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C. alone 

D. just

47.

A. fight

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C. break

D. march

48.

A. Luckily 

B. Unfortunately

C. Honestly.

D. Personally

49.

A. guessed 

B. puzzled 

C. doubted 

D. considered

50.

A. However 

B. Similarly

C. Even so 

D. Therefore

51.

A. take out 

B. figure out

C. give out 

D. bring out

52.

A. even if 

B. as if

C. only if

D. when

53.

A. took 

B. pointed 

C. sent  

D. showed

54.

A. communication

B. touch

C. understanding  

D. greeting

55.

A. direction 

B. number

C. address  

D. route

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