【題目】假定你是李華，昨天你有一次不愉快的就餐經(jīng)歷，對(duì)餐廳的服務(wù)員態(tài)度非常不滿(mǎn)意，于是你給該餐廳老板寫(xiě)一封投訴信。要點(diǎn)如下：

1.問(wèn)題：牛肉面(beef noodles)里有蒼蠅(fly)，服務(wù)員態(tài)度粗魯。

2.要求：餐廳賠禮道歉。

3.希望能改進(jìn)服務(wù)。

注意：1.詞數(shù)：100左右；

2.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。

Dear Sir / Madam,

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

【答案】Dear Sir,

I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years, but now I’m writing to express my dissatisfaction with the poor service of your waiters.

Yesterday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Against my expectations, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, the way of treating customers was really bad. It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.

I look forward to your better service next time.

Yours,

Li Hua

【解析】

本篇是一封投訴信。投訴信的第一段一般是自我介紹和寫(xiě)信的目的。第二段投訴的背景及內(nèi)容。最后一段提出批評(píng)及處理的意見(jiàn)。根據(jù)提示可知，主要內(nèi)容有3點(diǎn)。提綱是文章的總體框架，要在提綱的范圍內(nèi)進(jìn)行適當(dāng)?shù)臉?gòu)思和想象．依據(jù)提示情景運(yùn)用正確的時(shí)態(tài)、語(yǔ)態(tài)，按照要點(diǎn)所給的順序?qū)�。就本文而言�?yīng)該用一般現(xiàn)在時(shí)態(tài)。最后注意使用高級(jí)詞匯和句式，以增加文章的亮點(diǎn)．

本文結(jié)構(gòu)緊湊，層次分明，而且使用了許多較高級(jí)的詞匯：a frequent customer�？�；be pleased with對(duì)…滿(mǎn)意；Out of my expectation出乎意料；in a rude manner 以粗魯?shù)姆绞剑?/span>Needless to say毋庸置疑；make an apology to向…道歉。

此外句子中運(yùn)用了多種句式。復(fù)雜句When having beef noodles，I suddenly found there was a fly in them，which disgusted me a lot．這個(gè)復(fù)雜句中包括一個(gè)由when引導(dǎo)的狀語(yǔ)從句和一個(gè)由which引導(dǎo)的定語(yǔ)從句。尤其在復(fù)合句方面運(yùn)用的很是得體，如由but引導(dǎo)的并列句：I have been pleased with your excellent service for years，but now I am writing to express my dissatisfaction about the poor service of your waiters。賓語(yǔ)從句：…h(huán)e didn't change it but said in a rude manner that he was too busy to solve the problem． 和主語(yǔ)從句：It is my sincere hope that you can investigate the matter seriously ….正因?yàn)槿绱?/span>，本可謂是一篇非常好的文章 。

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