Travel agency: Good morning. Can I help you?

Daisy: I’m sorry to say that I am 1. (disappoint) about my trip to Norwich. It is the 2. (bad) experience of my life!

Travel agency: What is the problem?

Daisy: Well, first of all, 3. (go) when I got on the bus. I turned 4. the guides for help, but they were impatient. I hate to say this, 5. they behaved impolitely towards us customers. Could you do something about this?

Travel agency: Hmm, I apologize. Did you find 6. wallet?

Daisy: No. And that’s not all. The bus was one hour late. Worse 7. , it picked up passengers 8.

the way to our destination. You really have to do something about it.

Travel agency: I’m so sorry, but sometimes the bus can 9. (delay) by some problems. We can’t always be sure that the bus will set out on time.

Daisy: Why didn’t you tell me the truth? 10. I booked the ticket, you promised to drive non-stop from Aye to Norwich.

Travel agency: I am terribly sorry to hear that. I will look into it immediately and give you a satisfactory reply.

 

1.disappointed

2.worst

3.gone

4.to

5.but

6.the/your

7.still

8.on

9.be delayed

10.Before/When

【解析】

試題分析：

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

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