【題目】假定你是李華，兩周前你從網(wǎng)上訂購了一套英語書蟲系列讀物（Bookworm Series），昨天才到貨，且包裝破損，數(shù)量不足。請就此向網(wǎng)店客服寫一封電子郵件投訴。要點如下：

1、介紹購物情況；

2、反映存在的問題；

3、提出解決方案。

注意：

1、詞數(shù)120左右；

2、可適當(dāng)增加細(xì)節(jié)，以使行文連貫；

3、電子郵件的開并沒有和結(jié)尾已給出，不計入總詞數(shù)。

To whom it may concern,

Looking forward to your reply!

Regards,

Li Hua

【答案】

To whom it may concern,

I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Regards,

Li Hua

【解析】

試題分析：要求撰寫投訴信這屬于應(yīng)用文寫作。投訴信要求首先自我介紹，然后總體介紹產(chǎn)品情況，提出抱怨或投訴的要點、接著提出自己的要求和建議。注意條理要清晰，邏輯順序和結(jié)構(gòu)要恰當(dāng)，同時要盡量保持簡潔精干的內(nèi)容，不拖泥帶水。要注意題中所給的信息，不可偏題，應(yīng)用文寫作對于文章內(nèi)容的要求是要達(dá)到寫作目的。盡量保持卷面整潔，字體美觀，注意行文的連貫性。結(jié)構(gòu)上：可采取總分模式。使用一些高級句型和詞匯提升作文檔次�！玖咙c分析】正文第一段第一句I’m one of your customers.自我介紹，我是你們的一位顧客。第二句開始介紹購買產(chǎn)品的情況 I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. 我兩周前在您的網(wǎng)站上預(yù)定了書蟲系列，昨天才收到。這里是在抱怨書來的太晚。第三句And much to my disappointment, the books were so poorly packed up that the cover of one book was torn.讓我失望的事是，書本包裝很差而且一本書的封面被撕掉了。這里是一個that引導(dǎo)的賓語從句。第四句進(jìn)一步抱怨： To make matters worse, it is not a complete set, as I found one book missing.更糟的是，這不是一整套，差了一本書。這里是as引導(dǎo)的時間狀語從句。Found是一個中止性動詞從句時態(tài)用一般現(xiàn)在時。正文第二段主要是提出要求和建議。I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. 我很難過受到如此差的服務(wù)，我也相信我有權(quán)利要求你們處理這個問題。第二句是hope引導(dǎo)的賓語從句，也是在提出自己的要求：I hope that you either return my money or deliver a new set of books to me.我希望你們能退錢或者寄一套新書給我。第三句提出第二個要求：Besides, I’d like to be informed of the process of your dealing with my complaint.此外我希望收到你們著手出去我的投訴的通知。高級句型和結(jié)構(gòu)：not…until直到…才…、much to my disappointment令我大失所望的是、To make matters worse,、情況更糟的是、it is形式主語結(jié)構(gòu)、beside做連詞表示轉(zhuǎn)折等。本文用了多個從句，行文結(jié)構(gòu)符合投訴信的一般流程，條理清楚，用了不少好的短語，是一篇不錯的范文。

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