17．A conflict at work is common．If you can avoid conflict，it means you will win what you want regardless of what the other person wants．Since the potential problem has not been removed，it will simply reappear later．（31）E
◆Be aware of the fact that some conflicts are unavoidable at work．On many occasions（場合），conflict and disagreement are likely to happen．But when a conflict happens it is not the end of the world．（32）FConflicts mean that people care enough to disagree strongly．The trick is not to allow the conflict to go on forever．
◆（33）BSolve a conflict when it starts，as it only gets worse with time going by．Everyone is waiting for the other to admit he or she is wrong and gets more unpleasant after the conflict has lasted a while．It is necessary to interrupt the"waiting game"before it gets to that point．
◆Ask nicely．If somebody has done something that makes you angry，or if you don't understand their viewpoints or actions，simply asking nicely about them can make a world of difference．Never assume that people do what they do to annoy or hurt you．Sometimes there is a good reason why that person does what he or she does，and a potential conflict disappears right there．（34）D
◆Appreciate．（35）ATell them why it is worth it to you to solve the conflict．This can be difficult as few people find it easy to appreciate a person they disagree strongly with，but it is a great way to move forward．
A．Praise the other part in the conflict
B．Deal with conflicts sooner rather than later．
C．Invite the other person to talk about the situation．
D．Do remember to make an enquiry，not an accusation of any sort．
E．Here are the necessary steps to effectively get rid of conflicts at work
F．On the contrary，it can be the beginning of an interesting learning process．
G．Clear thinking is unlikely to happen while an argument continues to boil over．
分析 本文屬于說明文閱讀，作者通過這篇文章主要向我們描述了如何避免工作中的沖突的一些方法．
解答 31．E．推理判斷題．根據(jù)前文Since the potential problem has not been removed，it will simply reappear later可知這里有必要的步驟來有效地消除工作中的沖突；故選E．
32．F．推理判斷題．根據(jù)前文On many occasions（場合），conflict and disagreement are likely to happen．But when a conflict happens it is not the end of the world可知相反，它可以是一個有趣的學習過程的開始；故選F．
33．B．推理判斷題．根據(jù)后文Solve a conflict when it starts，as it only gets worse with time going by可知要早點處理沖突，而不是遲些；故選B．
34．D．推理判斷題．根據(jù)前文Sometimes there is a good reason why that person does what he or she does，and a potential conflict disappears right there可知記住要進行調查，而不是任何形式的指控；故選D．
35．A．推理判斷題．根據(jù)后文This can be difficult as few people find it easy to appreciate a person they disagree strongly with，but it is a great way to move forward可知要贊揚沖突中的另一部分；故選A．
點評 七選五閱讀是完成性閱讀，和完形填空很類似，不同的是一個選詞，一個選句子．解題時，要注意上下文語境，充分考慮信息詞（選項中和空格前后句子中相同或相近的詞），選出最符合語境的句子．
