【題目】Conflict Resolution(解決)

Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything all the time. 【1】

Conflicts may be resolved in positive or negative ways. When they’re handled in a positive way, they provide an opportunity to strengthen the bond. 【2】 The following is a practical five-step process for conflict resolution.

◆Agree that you disagree. Make clear the issue that is causing the disagreement. Answer the question “What is this disagreement about?”

◆Take turns talking and listening. Use talking and listening skills to have a conversation about the problem. 【3】 Each person should also have an opportunity to listen to the other person’s point of view.

◆Restate what you hear. Reflect what the other person says to figure out his or her thought and feelings.【4】

◆Come up with a solution. Think of ideas that may solve the problem. You both should agree on the solution you choose.

◆【5】 If you are unable or unwilling to reach a solution, contact an unbiased(無偏見的)person who can offer objective and practical suggestions.

A. Get outside help if you need it.

B. State your point of view to others.

C. Ask questions if you don’t understand.

D. But when mismanaged, they can damage a relationship.

E. Each person should have an opportunity to say what he thinks.

F. Learning how to resolve conflicts helps relationships run more smoothly.

G. And when handled in a respectful way, they contribute to the relationship.

【答案】

【1】F

【2】D

【3】E

【4】C

【5】A

【解析】本文就如何解決沖突介紹了解決沖突的五個步驟。

【1】F根據(jù)上文“沖突是任何健康關系的正常部分。畢竟，兩個人不能指望在任何時候所有事情上都達成一致�！痹俑鶕�(jù)下面內(nèi)容是如何解決沖突，故F項“學會如何解決沖突有助于關系更順暢地運行�！背猩蠁⑾�，符合語境。conflicts是關鍵詞。

【2】D根據(jù)上句“當他們以積極的方式被處理時，他們提供了加強關系的機會�！迸c段首句中的positive呼應，D項“當管理不善時，他們可以破壞關系�！迸c段首句中的negative呼應，故選D。

【3】E根據(jù)下句“每個人也應該有機會傾聽對方的意見。”故上句的意思是“每個人都應該有機會說出自己的想法�！�故選E。Each person和also是關鍵詞。

【4】C根據(jù)上句“深思其他人所說的話來理解他或她的想法和感受�！痹�根據(jù)本段小標題Restate what you hear.（重申你所聽到的）。故C項“如果你不明白就問。”符合語境。

【5】A此空應該是一個小標題。根據(jù)本段后面內(nèi)容說“如果你不能或不愿達成解決方案，聯(lián)系一個可以提供客觀和實際建議的無偏見的人�！惫蔄項“如果需要，可以尋求外部幫助。”符合本段內(nèi)容。

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