Dear Sales Manager,

I am writing to complain about what one of your saleswomen has done. Last Sunday, I went to your store to look for a T-shirt. When I asked a saleswoman, Ms Wang, for help in finding my size, she told me that she was busy and said impolitely that if I couldn't find one, it meant the store didn't have it. I couldn't stand it. Would you mind answering my questions?

What is a saleswoman's job?

What quality- should a saleswoman have?

What do you think of Ms Wang's behaviour?

Do you care about a customer's feeling? Why or why not?

I felt Ms Wang was rude. I hope you deal with it seriously. I look forward to hearing from you soon and a more pleasant shopping experience at your store next time.

Best wishes

Cathy

1.What is this?

A. A complaint-letter. B. A thank-you letter.

C. An advertisement. D. An invitation letter.

2.What does Cathy think of Ms. Wang?

A. Helpful. B. Impolite. C. Kind. D. SelfiSh.

3.What is NOT Cathy's wish?

A. She can have a pleasant shopping experience next time.

B. The manager can deal with her letter seriously.

C. The manager can give her a reply.

D. She can get her money back.

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