Giving someone good news is easy, but what about bad news? Are there any good ways to give bad news without making people too upset? The following steps might help:
Say something positive. Try to start or end the conversation with some good news, so that it’s not all bad. For example, “ You did very well in the interview, but unfortunately we’ve given the job to somebody else.”
Prepare your listener for the news. Use phrases to introduce what you’re going to say, like “Unfortunately, …”, “ I’m really sorry , but…” or “ I’m afraid I’ve got some bad news.” This gives the listener time to prepare for what you’re going to say.
Try to give a reason. People like know why things go wrong. Try to explain the decision. If someone doesn’t get the job, can you explain why? If you have to cancel an appointment, try to give a reason.
Use a soft tone of voice. If you’re giving someone bad news, try to use a soft, calm voice to make your sound kind. Say things to show you understand, like “I’m really sorry.” Or “I know this must be disappointing.”
【小題1】 Which step isn’t mentioned in the passage?

A．Talk about problems
B．Try to give a reason
C．Say something positive
D．Prepare your listener for the news
【小題2】What does the underlined word “ tone” mean in Chinese?
A．詞語B．語氣C．眼神D．手勢
【小題3】Linda failed the test. She could tell her mum the news beginning with “__________”.
A．You lucky thing!
B．You’ll never guess what.
C．Bad news, I’m afraid.
D．That’s really wonderful.
【小題4】 Which of the following is NOT true according to the passage?
A．“Unfortunately” can be used to tell the bad news.
B．You can start the conversation with some good news.
C．Tone of voice is important when giving the bad news.
D．Nobody likes to know the reason why things go wrong.
【小題5】The best title for the passage is “ _______”.
A．Bad news can be good news
B．Good ways to give bad news
C．It’s easy to give bad news
D．Giving bad news without any trouble


【小題1】A
【小題2】B
【小題3】C
【小題4】D
【小題5】B

解析試題分析：給某人一個好消息是很容易的，但是壞消息呢？有什么好方法告訴別人的時候，不會讓他人心煩意亂呢？下面的方法可以幫助你。1.說一些積極的事情。2.給你的聽者一些準(zhǔn)備。3.盡力給一個原因。4. 用一個柔軟的語氣。
【小題1】細(xì)節(jié)理解題。問題：在短文中哪一點沒有提到？通過閱讀短文，明確第一自然段為中心句，接下來講述了將一個壞消息告訴他人，卻不讓人心煩意亂的方法，結(jié)合這些方法，只有第一選項沒有提到。故選A
【小題2】細(xì)節(jié)理解題。問題：短文中劃線詞的中文意思？聯(lián)系原文：Use a soft tone of voice.句意：用一個柔軟的語氣。結(jié)合本段中的解釋，明確詞意為語氣。故選 B
【小題3】細(xì)節(jié)理解題。問題：琳達(dá)考試失敗了。她能用什么樣的開頭來告訴她的母親？聯(lián)系短文中的建議：Prepare your listener for the news.句意：你的聽者對這個消息有一個準(zhǔn)備。在下文中給出了一些話語開頭的語言，結(jié)合選項，選擇第三項。故選C
【小題4】細(xì)節(jié)理解題。問題：根據(jù)短文，下列哪一個描述不正確？聯(lián)系原文的幾個建議，結(jié)合選項只有第四項不符合原文內(nèi)容：沒有人喜歡知道事情做錯的原因。聯(lián)系實際，這也是不可能的事情。故選D
【小題5】細(xì)節(jié)理解題。問題：短文的最佳題目是什么？分析短文的中心句，有什么好方法告訴別人的時候，不會讓其人心煩意亂呢？下面的方法可以幫助你。結(jié)合選項，因此第二項符合短文中心。故選B
考點：日常生活類短文閱讀。

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