Question

Chloe Hawthorne, the owner of a famous restaurant, received a letter from her regular customer one day.

19th January

Dear Ms. Hawthorme,

I’m writing to express my disappointment with the evening my wife and I spent at your restaurant two nights ago. While the food was, as usual, very good. I regret (感到遺憾) to inform you that the service from our waiter, Max, was most unsatisfactory.

First of all, when we arrived, we discovered our table overlooking the garden had been allocated to some other customers. The new table we finally received was by the door and when I complained, Max just laughed.

Furthermore, as we were sitting down, he said too much to my wife, which deeply embarrassed her. When our meal came, he served the food carelessly and at the end cleared the plates in an awful manner

I look forward to hearing from you with a satisfactory reply.

Rupert Metcalf

After reading the letter, Ms. Hawthorne left a message to Max:

Max, this is Chloe Hawthorne. I received a letter from Mr. Metcalf, one of our best customers. He complained about you in it. ________

Max wrote a letter to Ms. Hawthorne.

22nd January

Dear Chloe

I’m really thankful that you want to listen to my side of the story.

To start with. When Mr. and Mrs. Metcalf finally turned up, they were at least 45 minutes late. That’s why the table was allocated to some other customers.

As for the other table by the door, I went to a lot of trouble to set it up. When they complained about it. I couldn’t help laughing. But I have no reason to laugh at my customer.

Another thing, this business about his wife. I only complimented (恭維) her on her dress. She didn’t seem to mind.

OK. I admit I forgot to clear the table the way I was supposed to.

I apologize if I have caused you problems, but I’ve been really popular at the Café. Hope to hear from you soon.

All the best.

Max

1.Mr. and Mrs. Metcalf went to have dinner at Ms. Hawthorne’s restaurant on ________.

A.January 17th B.January 18th C.January 19th D.January 22nd

2.The underlined word “allocated” in Mr. Metcalf’s letter probably mean “________”

A.booked B.given C.cancelled D.divided

3.Which of the following complaints is NOT mentioned (提到) in Mr. Metcalf’s letter?

A.Max didn’t clear the table at all.

B.Max didn’t serve the food carefully.

C.Max talked too much to his wife.

D.He and his wife had to sit by the door.

4.In Mr. Metcalf’s opinion, Max was a _______ waiter.

A.hardworking B.generous C.responsible D.rude

5.What might Ms. Hawthorne say to Max in the message?

A.I’m really angry with you. I don’t want you to work here any 1onger

B.I’m really surprised at the complaint. I don’t want to trust what you say.

C.I’m really worried about the complaint. Tell me what happened on that night.

D.I’m really pleased with your work. You are very popular among customers.

6.According to Max’s letter, which of the following is NOT true?

A.Max didn’t clean the table as carefully as before

B.Max didn’t think he had caused Mrs. Metcalf to feel embarrassed.

C.Mr. and Mrs. Metcalf was too late to have their table reserved (預定的).

D.Max won’t work in the restaurant after he apologized to Ms. Hawthorne.

Answer 1